{
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    "title" : "Sharing The Story of Innovation |Digital.gov",
    "description": "Sharing The Story of Innovation",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/08/sharing-the-story-of-innovation/index.json","item" : [
    {"title" :"Sharing The Story of Innovation","summary" : "Our goal for a more veteran-centered and innovative VA is shared. Our approach to innovation is collaborative. Our approach to innovation is driven by listening, understanding and responding to the experiences and stories of the Veterans we serve. We were huddled on squeaky chairs in the social room of a transitional housing facility in Los","date" : "2016-09-08T11:00:55-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"va-center-for-innovation" : "VA Center for Innovation"},"topics" : {
        
            "accessibility" : "Accessibility",
            "design" : "Design",
            "human-centered-design" : "Human-centered design",
            "innovation" : "Innovation",
            "research" : "Research",
            "user-experience" : "User experience"
            },"branch" : "bc-archive-content-3",
      "filename" :"2016-09-08-sharing-the-story-of-innovation.md",
      
      "filepath" :"news/2016/09/2016-09-08-sharing-the-story-of-innovation.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/09/2016-09-08-sharing-the-story-of-innovation.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/09/2016-09-08-sharing-the-story-of-innovation.md","slug" : "sharing-the-story-of-innovation","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/09/08/sharing-the-story-of-innovation/","content" :"\u003cp\u003eOur goal for a more veteran-centered and innovative VA is shared. Our approach to innovation is collaborative.\u003c/p\u003e\n\u003cp\u003eOur approach to innovation is driven by listening, understanding and responding to the experiences and stories of the Veterans we serve. We were huddled on squeaky chairs in the social room of a transitional housing facility in Los Angeles. It was early fall of 2014, when Chris gently picked up his trumpet, raised it to his lips, and began playing. A wry smile darted across his face in between breaths. We had been with Chris for over an hour as he recounted his journey from Active Duty to becoming a young, homeless Veteran. We saw Chris deeply reflect on his experience, shaped by interactions, processes and relationships. Playing his trumpet, which he had carried with him from the streets to the transitional housing facility, brought him solace and joy.\u003c/p\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2016/09/600-x-400-VACI-Sharing-The-Story-of-Innovation-1.jpg\"\n    alt=\"600-x-400-VACI-Sharing-The-Story-of-Innovation-1\"/\u003e\u003c/div\u003e\n\n\n\u003cp\u003eOur conversation with Chris was the second conversation of hundreds that we have had since that day in Los Angeles. We have waited in hospitals in Portland; sat in living rooms in Omaha; and congregated in coffee shops in New York. We’ve heard courageous stories, and challenging experiences from Veterans, about joyful reunions from families, early mornings and late nights from VA providers and employees, and the compassionate care of caregivers. We recognize that in order to create a more veteran-centered VA, and to encourage innovation that is meaningful and impactful for the Veterans we serve, we must first understand the people who rely and depend on us.\u003c/p\u003e\n\u003cp\u003eBeginning with our first exploration into the world of human-centered design (\u003ca href=\"http://www.innovation.va.gov/docs/Toward_A_Veteran_Centered_VA_JULY2014.pdf\"\u003e\u003cem\u003eToward a Veteran-Centered VA\u003c/em\u003e\u003c/a\u003e) we have worked to examine, understand and share the experience of our Veterans and how they engage with VA. We’re working to amplify the \u003ca href=\"http://www.innovation.va.gov/docs/Voices_Of_Veterans_11_12_4.pdf\"\u003eVoices of Veterans\u003c/a\u003e (PDF) by creating personas that encourage better care and understanding across the VA. \u003ca href=\"http://www.innovation.va.gov/docs/VOV_Appeals_FINAL_20160115-1.pdf\"\u003eWe are diving deep into understanding and untangling the VA appeals process\u003c/a\u003e (PDF). And \u003ca href=\"http://www.innovation.va.gov/docs/VeteranAccessToMentalHealthServices.pdf\"\u003ewe are working hard to identify and break away barriers veterans can face when trying to access mental health services\u003c/a\u003e (PDF).\u003c/p\u003e\n\u003cp\u003eAs we’ve talked to Veterans and VA employees, we’ve built a \u003ca href=\"http://www.innovation.va.gov/innovatorsnetwork/\"\u003enetwork of innovators\u003c/a\u003e to provide a way for VA employees to test new ideas and team with partners to improve the way we serve veterans. By embedding living laboratories in VA Medical Centers, VA employees can tangibly support the \u003ca href=\"https://www.blogs.va.gov/VAntage/http:/www.blogs.va.gov/VAntage/category/postname/myva/\"\u003eMyVA transformation\u003c/a\u003e; they are \u003ca href=\"http://www.innovation.va.gov/innovatorsnetwork/assets/files/SPARKSEEDSPREADFACTSHEET.pdf\"\u003esparking, seeding and spreading ideas that both transform and improve services for Veterans\u003c/a\u003e (PDF). Innovation at VA takes many forms — some are feats of technical achievement, such as the \u003ca href=\"https://medium.com/@VAInnovation/perceptive-reach-putting-data-analytics-for-upstream-suicide-prevention-754e8b3aeff8?source=user_profile---------1-\"\u003ePredictive Reach\u003c/a\u003e project, while others represent a new approach to providing care, such as \u003ca href=\"https://medium.com/@VAInnovation/nothing-about-us-without-us-the-creative-expressions-and-wellness-center-97910de11c3f?source=user_profile---------7-\"\u003ethe Creative Expressions and Wellness Center\u003c/a\u003e — but all are united by the shared goal of providing better care, and an improved experience for our Veterans and their families and caregivers.\u003c/p\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2016/09/429-x-318-VACI-Sharing-The-Story-of-Innovation-2.jpg\"\n    alt=\"429-x-318-VACI-Sharing-The-Story-of-Innovation-2\"/\u003e\u003c/div\u003e\n\n\n\u003cp\u003eImpactful and transformational innovation takes a team. We are now over two years into the MyVA transformation, a re-framing of how VA provides services and care for Veterans, and deeper more empathetic understanding of the Veterans and people that we serve. Innovation is not new to VA. Our history is full of pioneers working to improve the care of our Veterans, \u003ca href=\"http://www.washingtondc.va.gov/about/history.asp\"\u003esuch as the first successful human liver transplant in 1963\u003c/a\u003e, or the VA practitioners who first diagnosed CTE in Veterans. Now, as we continue to evolve and respond to the needs of our Veterans, we must grow the network of innovators and innovation, beyond our formidable team of clinicians, designers, scientists and storytellers at VA’s Center for Innovation. Innovation is practiced across the VA and veteran community: by epidemiologists who use predictive analytics for upstream suicide prevention and by veterans who are working with industry leaders to bring brain health training to market. As the innovation muscle at VA continues to grow, how we share the stories of innovation at VA also continues to develop.\u003c/p\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2016/09/600-x-450-VACI-Sharing-The-Story-of-Innovation-3.jpg\"\n    alt=\"600-x-450-VACI-Sharing-The-Story-of-Innovation-3\"/\u003e\u003c/div\u003e\n\n\n\u003cp\u003eToday, \u003ca href=\"https://medium.com/vainnovation\"\u003eas we update our Medium presence\u003c/a\u003e, we are excited to introduce new voices and teams that are working to bring innovation to VA to create a better Veteran experience, and improve the care of our Veterans and their families. As innovation continues to spread and become interwoven into how VA serves our Veterans, we want to represent the diversity of the innovation and innovators. We will continue to share our stories about how we are approaching challenges at VA through the adoption of new innovative practices and products, and introduce new voices from across VA’s Innovation community to participate here with us a we grow this conversation.\u003c/p\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2016/09/600-x-400-VACI-Sharing-The-Story-of-Innovation-4.jpg\"\n    alt=\"600-x-400-VACI-Sharing-The-Story-of-Innovation-4\"/\u003e\u003c/div\u003e\n\n\n\u003cp\u003eOur goal for a more veteran-centered and innovative VA is shared. Our approach to innovation is collaborative. Our solutions and efforts to improve VA are built through partnerships, and aligned action. With your help, and your voice, we can continue to support those building a better, more Veteran-centered VA.\u003c/p\u003e\n\u003cp\u003eBe sure to follow our \u003ca href=\"https://medium.com/vainnovation\"\u003eInnovation@VA publication\u003c/a\u003e on Medium for the latest stories about Innovation happening around VA.\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2016/09/600-x-450-VACI-innovators.jpg\"\n    alt=\"Innovators, Innovation Specialists \u0026amp; The VA Innovators Network team cheesin’ at VA’s Innovation Demo Day on August 15th 2016\"/\u003e\u003c/div\u003e\n\n_This post was originally published on \u003ca href=\"https://medium.com/@VAInnovation\"\u003eMedium\u003c/a\u003e by the VA Center for Innovation._\u003c/p\u003e\n"}
  ]
}