{
    "version" : "https://jsonfeed.org/version/1",
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    "type" : "single",
    "title" : "Help Customer Experience Drive Change at Your Agency |Digital.gov",
    "description": "Help Customer Experience Drive Change at Your Agency",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/05/10/help-customer-experience-drive-change-at-your-agency/index.json","item" : [
    {"title" :"Help Customer Experience Drive Change at Your Agency","summary" : "With the recent launch of the Core Federal Services Council—which seeks to improve the customer experience for core federal programs by ensuring use of customer feedback data and identifying strategies—building on the Feedback USA pilot, the Federal Front Door and other customer experience initiatives, 2016 may in fact be the Year of the Customer. But,","date" : "2016-05-10T04:28:03-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : {
        
            "customer-experience" : "Customer experience",
            "product-and-project-management" : "Product and project management"
            },"branch" : "bc-archive-content-3",
      "filename" :"2016-05-10-help-customer-experience-drive-change-at-your-agency.md",
      
      "filepath" :"news/2016/05/2016-05-10-help-customer-experience-drive-change-at-your-agency.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2016/05/2016-05-10-help-customer-experience-drive-change-at-your-agency.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2016/05/2016-05-10-help-customer-experience-drive-change-at-your-agency.md","slug" : "help-customer-experience-drive-change-at-your-agency","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/05/10/help-customer-experience-drive-change-at-your-agency/","content" :"\u003cp\u003eWith the recent launch of the \u003ca href=\"https://obamawhitehouse.archives.gov/sites/default/files/omb/memoranda/2016/m-16-08.pdf\"\u003eCore Federal Services Council\u003c/a\u003e—which seeks to improve the customer experience for core federal programs by ensuring use of customer feedback data and identifying strategies—building on the \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/12/15-government-customer-service-trends-for-2015/\"\u003eFeedback USA pilot\u003c/a\u003e, the \u003ca href=\"https://labs.usa.gov/\"\u003eFederal Front Door\u003c/a\u003e and other \u003ca href=\"https://18f.gsa.gov/2016/04/26/thinking-about-the-future-of-the-post-office-an-interview-with-amanda-weaver/\"\u003ecustomer experience initiatives\u003c/a\u003e, 2016 may in fact be the \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/01/will-2016-be-the-federal-governments-year-of-the-customer/\"\u003eYear of the Customer\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eBut, how do we ensure these efforts can build momentum and lead to meaningful change in government?\u003c/p\u003e\n\u003cp\u003eThis month we’ll take a look at a variety of ways this change is occurring and the agents helping ensure the customer’s voice is heard:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eHow to build genuine relationships with stakeholders by \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/05/09/the-content-corner-using-content-as-a-tool-for-improving-citizen-services/\"\u003erefining messages and tactics based on feedback\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eHow the USDA’s working to improve how customer experience information is disseminated to their front-line employees\u003c/li\u003e\n\u003cli\u003eA look at the CX initiatives happening at GSA from its Chief Customer Service Officer\u003c/li\u003e\n\u003cli\u003eAn in-depth look at the new Core Federal Services Council and how it will help agencies improve their customer experience\u003c/li\u003e\n\u003cli\u003eA look at the \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2016/05/16/customer-experience-performance-metrics-two-sides-to-every-story/\"\u003eimportance of balancing external and internal customer experience metrics\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eYou can also check out the \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/customer-experience-toolkit/\"\u003eCustomer Experience Toolkit\u003c/a\u003e, a library of case studies, tools and and agency examples that will help you improve your customer’s experience.\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eKnow a federal employee or team who has improved the experience of their customers? Nominate them for the \u003ca href=\"https://www.whitehouse.gov/blog/2015/12/15/unlocking-full-potential-americas-federal-workforce\"\u003e2nd Annual Federal Customer Service Awards\u003c/a\u003e, by July 31.\u003c/em\u003e\u003c/p\u003e\n"}
  ]
}