{
    "version" : "https://jsonfeed.org/version/1",
    "content" : "news",
    "type" : "single",
    "title" : "Five-Star Customer Experience in Public Service with Yelp |Digital.gov",
    "description": "Five-Star Customer Experience in Public Service with Yelp",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/08/07/five-star-customer-experience-in-public-service-with-yelp/index.json","item" : [
    {"title" :"Five-Star Customer Experience in Public Service with Yelp","summary" : "Adding customer satisfaction ratings and reviews to public services just got easier now that Yelp offers a terms of service for official government use. Yelp, a Web and mobile-based user review platform, hosts insights from “real people","date" : "2015-08-07T13:16:06-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jherman" : "Justin Herman"},"topics" : {
        
            "application-programming-interface" : "Application programming interface",
            "social-media" : "Social media",
            "terms-of-service" : "Terms of service"
            },"branch" : "bc-archive-content-3",
      "filename" :"2015-08-07-five-star-customer-experience-in-public-service-with-yelp.md",
      
      "filepath" :"news/2015/08/2015-08-07-five-star-customer-experience-in-public-service-with-yelp.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/08/2015-08-07-five-star-customer-experience-in-public-service-with-yelp.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/08/2015-08-07-five-star-customer-experience-in-public-service-with-yelp.md","slug" : "five-star-customer-experience-in-public-service-with-yelp","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/08/07/five-star-customer-experience-in-public-service-with-yelp/","content" :"\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/08/600-x-400-yelp-Best-Public-Services-Government-in-Washington-DC-page.jpg\"\n    alt=\"A screen capture of Yelp\u0026#39;s Best Public Services \u0026amp; Government in Washington, DC page\"/\u003e\u003c/div\u003e\n\n\n\u003cp\u003eAdding customer satisfaction ratings and reviews to public services just got easier now that Yelp offers a terms of service for official government use.\u003c/p\u003e\n\u003cp\u003eYelp, a Web and mobile-based user review platform, hosts insights from “real people giving their honest and personal opinions on everything from restaurants and spas to coffee shops.” With the addition of [Public Services and Government](\u003ca href=\"http://www.yelp.com/c/dc/publicservicesgovt\"\u003ehttp://www.yelp.com/c/dc/publicservicesgovt\u003c/a\u003e \u0026ldquo;Visit Yelp\u0026rsquo;s \u0026ldquo;Best Public Services \u0026amp; Government in Washington, DC\u0026rdquo; page\u0026rdquo;) under the Yelp umbrella, agencies can continue to find new ways to use customer insights to improve citizen services.\u003c/p\u003e\n\u003cp\u003eAgencies are now able to use Yelp to potentially:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eClaim existing pages or launch new pages to listen and respond to customer comments\u003c/li\u003e\n\u003cli\u003eUse customer feedback data to drive improvements in citizen services.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eThe \u003ca href=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/08/Yelp-Terms-Amendment-for-use-by-Govt-FINAL-07-30-2015.doc\"\u003eYelp amended terms of service\u003c/a\u003e (51 kb Word document, 5 pages), now available to all agencies for review, is an extension of an agreement GSA established in January for the Department of Transportation’s National Highway Traffic Safety Administration, which uses \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/26/new-nhtsa-app-uses-yelp-api/\"\u003eYelp’s API\u003c/a\u003e for the \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/22/saferride-app-could-save-your-life/\"\u003eSaferRide mobile app\u003c/a\u003e. The SaferRide app included user reviews of transportation services to \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/22/saferride-app-could-save-your-life/\"\u003egive holiday revelers an easy way to find a ride home\u003c/a\u003e when they’ve had too much to drink instead of getting behind the wheel.\u003c/p\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/01/600-x-490-NHTSA-uses-Yelp-API.jpg\"\n    alt=\"Screenshots of the U.S. Department of Transportation, National Highway Traffic Safety Administration (NHTSA) ‘SaferRide’ mobile app.\"/\u003e\u003c/div\u003e\n\n\n\u003cp\u003eAs part of the standard terms for federal government use of free third-party apps, advertisements will be removed from official government pages to prevent perceived endorsements. For more information on federal-friendly terms of service agreements and how to get them for an app, check out our \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/federal-compatible-terms-of-service-agreements/\"\u003eresources for agencies and companies\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eDo you have ideas on how agencies can use Yelp or its API to improve citizen services? Let us know and check out the extensive \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/negotiated-terms-of-service-agreements/\"\u003elist of federal-friendly TOS agreements\u003c/a\u003e for other free apps and digital tools on DigitalGov.\u003c/p\u003e\n"}
  ]
}