{
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    "title" : "DigitalGov Podcast: Leaders Come and Go, But Your Customers Will Remain |Digital.gov",
    "description": "DigitalGov Podcast: Leaders Come and Go, But Your Customers Will Remain",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/07/17/digitalgov-podcast-leaders-come-and-go-but-your-customers-will-remain/index.json","item" : [
    {"title" :"DigitalGov Podcast: Leaders Come and Go, But Your Customers Will Remain","summary" : "To provide great customer service, bring your agency’s customers to the table. This is one of many insights recently offered by Stephanie Thum, Vice President of Customer Experience at the Export-Import Bank of the United States.","date" : "2015-07-17T13:00:20-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
        
            "customer-experience" : "Customer experience",
            "customer-experience" : "Customer experience",
            "customer-experience" : "Customer experience",
            "podcast" : "Podcast",
            "product-and-project-management" : "Product and project management"
            },"primary_image" : { "uid" : "orig-dg-podcast-logo-mei-suseno-istock-getty-images-1148452254", "alt" :
  "A two-tone podcast microphone icon in the original DigitalGov colors, teal and a salmon pink, is above the horizontal DigitalGov logo.", "width" :
  "1200", "height" :
  "630", "credit" :
  "", "caption" :
  "Mei Suseno, iStock, Getty Images", "format" :
  "png" },"branch" : "bc-archive-content-3",
      "filename" :"2015-07-17-digitalgov-podcast-leaders-come-and-go-but-your-customers-will-remain.md",
      
      "filepath" :"news/2015/07/2015-07-17-digitalgov-podcast-leaders-come-and-go-but-your-customers-will-remain.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/07/2015-07-17-digitalgov-podcast-leaders-come-and-go-but-your-customers-will-remain.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/07/2015-07-17-digitalgov-podcast-leaders-come-and-go-but-your-customers-will-remain.md","slug" : "digitalgov-podcast-leaders-come-and-go-but-your-customers-will-remain","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/07/17/digitalgov-podcast-leaders-come-and-go-but-your-customers-will-remain/","content" :"\u003cp\u003eTo provide great customer service, bring your agency’s customers to the table.\u003c/p\u003e\n\u003cp\u003eThis is one of many insights recently offered by Stephanie Thum, Vice President of Customer Experience at the Export-Import Bank of the United States. Thum has previously written about customer experience for DigitalGov, including \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/13/three-ways-to-evolve-your-agencys-customer-mindset/\"\u003eThree Ways to Evolve Your Agency’s Customer Mindset\u003c/a\u003e and the forward-looking \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/01/will-2016-be-the-federal-governments-year-of-the-customer/\"\u003eWill 2016 Be the Federal Government’s ‘Year of the Customer?’\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eIn May, Thum sat down with DigitalGov to dig deeper into the federal customer experience (CX) landscape. Thum discussed how the CX mindset is gaining momentum and attention around government, how CX is a management discipline that deserves a seat at the C-suite, and why providing great customer service makes fundamental business sense.\u003c/p\u003e\n\u003cp\u003e\u003caudio class=\"wp-audio-shortcode\" id=\"audio-288702-3\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"\u003e\u003csource type=\"audio/mpeg\" src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/07/Stephanie-Thum-Leaders-Customer-Podcast.mp3\" /\u003e\u003ca href=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/07/Stephanie-Thum-Leaders-Customer-Podcast.mp3\"\u003ehttps://s3.amazonaws.com/digitalgov/_legacy-img/2015/07/Stephanie-Thum-Leaders-Customer-Podcast.mp3\u003c/a\u003e\u003c/audio\u003e\u003c/p\u003e\n\u003cp\u003eTo listen to the podcast offline, \u003ca href=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/07/Stephanie-Thum-Leaders-Customer-Podcast.mp3\" title=\"Listen to An Inside look at the Digital Analytics Program\"\u003edownload the .mp3 file\u003c/a\u003e (11 MB). You can also \u003ca href=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/07/DigitalGov-Customer-Service-Podcast-Transcript-May-2015-Ashley-Wichman-and-Stephanie-Thum.docx\"\u003edownload and read the transcript\u003c/a\u003e (Word document, 5 pages, 21 KB).\u003c/p\u003e\n"}
  ]
}