{
    "version" : "https://jsonfeed.org/version/1",
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    "title" : "Monthly Theme: Customer Service in the Federal Digital Space |Digital.gov",
    "description": "Monthly Theme: Customer Service in the Federal Digital Space",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/07/monthly-theme-customer-service-in-the-federal-digital-space/index.json","item" : [
    {"title" :"Monthly Theme: Customer Service in the Federal Digital Space","summary" : "“The customer is king.” “The customer is always right.” Regardless of your feelings on these age-old customer service adages, the fact remains: we’re all serving someone. No matter what corner of the federal digital space you occupy, you are connecting with people, and the outcome of those connections matters. To recognize the importance of these","date" : "2015-05-07T14:42:42-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jparcell" : "Jacob Parcell","awichman" : "Ashley Wichman"},"topics" : {
        
            "customer-experience" : "Customer experience",
            "customer-experience" : "Customer experience",
            "customer-experience" : "Customer experience",
            "product-and-project-management" : "Product and project management"
            },"branch" : "bc-archive-content-3",
      "filename" :"2015-05-07-monthly-theme-customer-service-in-the-federal-digital-space.md",
      
      "filepath" :"news/2015/05/2015-05-07-monthly-theme-customer-service-in-the-federal-digital-space.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/05/2015-05-07-monthly-theme-customer-service-in-the-federal-digital-space.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/05/2015-05-07-monthly-theme-customer-service-in-the-federal-digital-space.md","slug" : "monthly-theme-customer-service-in-the-federal-digital-space","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/07/monthly-theme-customer-service-in-the-federal-digital-space/","content" :"\u003cp\u003e“The customer is king.” “The customer is always right.”\u003c/p\u003e\n\u003cp\u003eRegardless of your feelings on these age-old customer service adages, the fact remains: we’re all serving someone. No matter what corner of the federal digital space you occupy, you are connecting with people, and the outcome of those connections matters.\u003c/p\u003e\n\u003cp\u003eTo recognize the importance of these relationships, DigitalGov is focusing on customer service as our May monthly theme.\u003c/p\u003e\n\u003cp\u003eThere are numerous ways to look at the customer experience and  many digital professionals may ask themselves, how is it different from user experience? In fact, one of \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/31/countdown-to-2015-with-our-most-popular-articles-this-year/\"\u003eour most popular articles of 2014\u003c/a\u003e was \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/07/07/user-experience-ux-vs-customer-experience-cx-whats-the-dif/\"\u003eUser Experience (UX) vs. Customer Experience (CX): What’s the Dif?\u003c/a\u003e Start with this article as you whet your CX whistle for this month, and learn more about how the two disciplines relate to each other.\u003c/p\u003e\n\u003cp\u003eThis month will be packed with articles, including pieces on:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/08/customer-experience-and-user-experience-professionals-a-match-made-in-heaven/\" title=\"Customer Experience and User Experience Professionals – A Match Made in Heaven!\"\u003eUnderstanding how UX and CX professionals collaborate\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/26/5-crucial-steps-for-conducting-an-effective-customer-interview/\"\u003eImproving customer interview techniques\u003c/a\u003e and \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/20/top-5-ways-to-increase-email-survey-responses/\"\u003esurvey response rates\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/15/government-services-through-a-life-events-approach/\" title=\"Government Services Through a Life Events Approach\"\u003eCreating government services through a “life events” approach\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/06/01/finding-the-best-mobile-moment-is-the-first-stepping-stone-to-anytime-anywhere-government/\"\u003eCultivating anytime, anywhere service delivery by finding “mobile moments”\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eAgency customer service case studies from the \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/29/getting-to-know-your-users-tips-and-tricks-from-veterans-affairs/\"\u003eDepartment of Veterans Affairs\u003c/a\u003e, \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/28/three-of-the-greatest-books-for-customer-experience-that-arent-about-customer-experience/\"\u003eExport-Import Bank\u003c/a\u003e and \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/29/a-conversation-with-omb-on-customer-service/\"\u003eOffice of Management and Budget\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/05/11/customer-experience-roundup-2015/\" title=\"Customer Experience Roundup 2015\"\u003eThe latest DigitalGov articles on customer service and recent trainings hosted by DigitalGov University\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDigital customer service delivery will be an integral part of the \u003ca href=\"https://summit.digitalgov.gov/\"\u003eDigitalGov Citizen Services Summit\u003c/a\u003e on May 21st. \u003ca href=\"https://www.eventbrite.com/e/2015-spring-citizen-services-summit-registration-12671367401\"\u003eRegistration\u003c/a\u003e for the live-stream event is open to the public.\u003c/p\u003e\n"}
  ]
}