{
    "version" : "https://jsonfeed.org/version/1",
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    "type" : "single",
    "title" : "The Content Corner: Finding Your Voice |Digital.gov",
    "description": "The Content Corner: Finding Your Voice",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/20/the-content-corner-finding-your-voice/index.json","item" : [
    {"title" :"The Content Corner: Finding Your Voice","summary" : "No, this is not another post about podcasting but about a different voice entirely. It is the words you use, the conversation that you are having with your users.","date" : "2015-04-20T10:00:55-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"tyrus-manuel" : "Tyrus Manuel"},"topics" : {
        
            "communication" : "Communication",
            "content-strategy" : "Content strategy",
            "content-strategy" : "Content strategy",
            "content-strategy" : "Content strategy",
            "research" : "Research",
            "social-media" : "Social media"
            },"branch" : "bc-archive-content-3",
      "filename" :"2015-04-20-the-content-corner-finding-your-voice.md",
      
      "filepath" :"news/2015/04/2015-04-20-the-content-corner-finding-your-voice.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/04/2015-04-20-the-content-corner-finding-your-voice.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/04/2015-04-20-the-content-corner-finding-your-voice.md","slug" : "the-content-corner-finding-your-voice","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/20/the-content-corner-finding-your-voice/","content" :"\u003cp\u003eNo, this is not another post about \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/06/the-content-corner-should-you-be-podcasting/\"\u003epodcasting\u003c/a\u003e but about a different voice entirely. It is the words you use, the conversation that you are having with your users. Is your content using the most effective language possible to communicate and to convey emotions like trust or empathy? As an \u003ca href=\"http://larsen.com/insights/creating-the-right-brand-voice/\"\u003earticle from Larsen Design\u003c/a\u003e states, “You don’t want to sound like Brahms when your audience is listening to Beck.” Have you stopped to consider what you sound like to your user, and is it appropriate for your subject matter, agencies, or audience?\u003c/p\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/04/600-x-400-Speech-Bubble-Key-pressureUA-iStock-Thinkstock-ThinkstockPhotos-140790012.jpg\"\n    alt=\"Speech Bubble Key\"/\u003e\u003cp\u003epressureUA, iStock, Thinkstock\u003c/p\u003e\u003c/div\u003e\n\n\n\u003ch2 id=\"what-does-your-agency-sound-like\"\u003eWhat Does Your Agency Sound Like?\u003c/h2\u003e\n\u003cp\u003eAs most of us are aware, online brands both large and small must be authentic to succeed in the modern environment. A great deal of this authenticity comes via your content and how it is written: what is the tone? Do you normally present content in a very dry, matter of fact way? Does your agency have a set style guide where things such as active voice are encouraged? If there is no real guidance (which is more common in my experience), then it might be worthwhile to do a little soul searching and think of how you want to sound or how you should sound. Keep in mind that your agency’s mission and primary audience should influence these decisions. And every government agency should certainly not \u003ca href=\"http://www.inc.com/magazine/20100501/why-is-business-writing-so-awful.html\"\u003esound the same\u003c/a\u003e.\u003c/p\u003e\n\u003ch2 id=\"listen-and-learn\"\u003eListen and Learn\u003c/h2\u003e\n\u003cp\u003eAfter turning your attention inward and focusing on the mission of your agency and how that should influence your tone and voice, it is beneficial to turn your attention outwards. At this stage you should have a decent idea of your core audience and their demographic. Some agencies certainly have a harder time of this and essentially speak to the entire United States; however, they should have \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/06/using-personas-to-better-understand-customers-usa-gov-case-study/\"\u003epersonas\u003c/a\u003e and can use those as a guide or point of reference. Then listen to this audience. Watch how they interact with your agency and how they communicate on forums and various social media platforms. How do they speak to each other? What is their general tone? Learning and understanding how your audience generally communicates will help you communicate with them in turn.\u003c/p\u003e\n\u003ch2 id=\"voice-and-tone\"\u003eVoice and Tone\u003c/h2\u003e\n\u003cp\u003eI have generally used voice and tone interchangeably during this post, but others (rightly) make an important distinction between the two. Stephanie Schwab even divides voice into \u003ca href=\"https://crackerjackmarketing.com/blog/finding-brand-voice/\"\u003efour distinct components\u003c/a\u003e which are:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCharacter or Persona:\u003c/strong\u003e If your agency was a person, what would it look like?\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTone:\u003c/strong\u003e Loud or soft, open or more closed off\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLanguage:\u003c/strong\u003e Complicated, full of jargon, or simple and casual, maybe not even full sentences?\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePurpose:\u003c/strong\u003e Why are you doing this?\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eFor sake of brevity, I have basically blended these traits into either the voice or tone, but I suggest you read further and work with whatever structure works best for you and for your agency. If you are the main evangelist at your agency, you need to be able to live and breathe this stuff, so do what works best in achieving your goals. One of the more common ways to differentiate the two is that voice is more of a concept of your agency as a set of adjectives whereas tone is a product of this concept that changes depending on the audience or situation.\u003c/p\u003e\n\u003ch2 id=\"a-different-tone-for-different-times\"\u003eA Different Tone for Different Times\u003c/h2\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/04/600-x-155-Social-media-chat-bubble-words-Qstockmedia-iStock-Thinkstock-ThinkstockPhotos-474237751.jpg\"\n    alt=\"Social media chat bubble words\"/\u003e\u003cp\u003eQstockmedia, iStock, Thinkstock\u003c/p\u003e\u003c/div\u003e\n\n\n\u003cp\u003eJust as we all speak differently to our parents, our friends, and our boss, we should also at least consider a different tone depending upon our platform or content. Social media is the clear content type that will need a specific tone and is probably one of the main drivers of agencies even discussing brand, voice, and tone. Rocket Media outlines a nice set of \u003ca href=\"http://rocketmedia.com/blog/steps-for-creating-a-voice-and-tone-guide\"\u003esteps to help you establish the proper tone\u003c/a\u003e depending on various channels and content types:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eContent type:\u003c/strong\u003e What are you writing?\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReader:\u003c/strong\u003e Who are you talking to in this scenario?\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eReader feelings:\u003c/strong\u003e What is the reader feeling when they are in this tone scenario?\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eYour tone should be:\u003c/strong\u003e Use adjectives that describe how you should sound in this scenario.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eWrite like this:\u003c/strong\u003e Give a brief example of how the writing should sound.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTips:\u003c/strong\u003e Explain best practices of writing for this scenario.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eWith this template, the first question of content type such as tweets, blogs, or “about us” content will all determine a different tone. I personally feel that even “about us” content and standard Web page content should at least consider voice and tone when being written, but again it depends on your agency and audience.\u003c/p\u003e\n\u003cp\u003eThe most important thing is to have a guide for voice and tone established so that it can be followed for critical content such as any social media or email promotional pieces. As stated earlier, social media is especially sensitive to proper tone and voice because at its core it is a conversation you are having with your users. And to be engaging and create benefit for your users you need to be able to not only communicate the proper information, at the proper time, but also in the proper way, and that requires the right voice.\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eYou’ve just finished reading the latest article from our Monday column, \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/topics/content-strategy/\"\u003eThe Content Corner\u003c/a\u003e. This column focuses on helping solve the main content issues facing digital professionals, including producing enough content and making that content engaging.\u003c/em\u003e\u003c/p\u003e\n"}
  ]
}