{
    "version" : "https://jsonfeed.org/version/1",
    "content" : "news",
    "type" : "single",
    "title" : "Updated: Live Blogging the Analytics Dashboard on #TaxDay |Digital.gov",
    "description": "Updated: Live Blogging the Analytics Dashboard on #TaxDay",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/14/live-blogging-the-analytics-dashboard-on-tax-day/index.json","item" : [
    {"title" :"Updated: Live Blogging the Analytics Dashboard on #TaxDay","summary" : "2 a.m. EDT, April 16 Looks like the traffic peak for #TaxDay was around 3:00 pm when 194,301 people were on government sites. We’re now less than one-quarter of that traffic, and the more regular patterns of top sites are reasserting themselves. We’re talking about YOU, NASA astronomy picture of the day and that wonderful","date" : "2015-04-14T15:00:08-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"awichman" : "Ashley Wichman"},"topics" : {
        
            "analytics" : "Analytics"
            },"branch" : "bc-archive-content-3",
      "filename" :"2015-04-14-live-blogging-the-analytics-dashboard-on-tax-day.md",
      
      "filepath" :"news/2015/04/2015-04-14-live-blogging-the-analytics-dashboard-on-tax-day.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/04/2015-04-14-live-blogging-the-analytics-dashboard-on-tax-day.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/04/2015-04-14-live-blogging-the-analytics-dashboard-on-tax-day.md","slug" : "live-blogging-the-analytics-dashboard-on-tax-day","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/14/live-blogging-the-analytics-dashboard-on-tax-day/","content" :"\u003ch2 id=\"2-am-edt-april-16\"\u003e2 a.m. EDT, April 16\u003c/h2\u003e\n\u003cp\u003eLooks like the traffic peak for #TaxDay was around 3:00 pm when 194,301 people were on government sites. We’re now less than one-quarter of that traffic, and the more regular patterns of top sites are reasserting themselves. We’re talking about YOU, \u003ca href=\"http://apod.nasa.gov/apod/astropix.html\"\u003eNASA astronomy picture of the day\u003c/a\u003e and that wonderful one-armed spiral galaxy. Welcome back!\u003c/p\u003e\n\u003cp\u003eAnd, it’s a wrap. Thanks for following along as we explored a day in the federal web.\u003c/p\u003e\n\u003ch3 id=\"the-stats\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 2 am EDT, Apr 16): \u003cstrong\u003e41,865\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e10\u003c/strong\u003e\u003c/p\u003e\n\u003ch3 id=\"fun-facts\"\u003eFun Facts:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eWe’re starting to see less traffic per hour than we did yesterday at this same time.\u003c/li\u003e\n\u003cli\u003eLet us know other events that you’d like to follow in the future. Remember that \u003ca href=\"https://analytics.usa.gov\"\u003eanalytics.usa.gov\u003c/a\u003e always displays the pulse of federal public web users.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cem\u003e-gk, Digital Government, GSA\u003c/em\u003e\u003c/p\u003e\n\u003ch2 id=\"1-am-edt-april-16\"\u003e1 a.m. EDT, April 16\u003c/h2\u003e\n\u003cp\u003eTraffic continues to decrease as the April 15th tax filing deadline fades into the rear-view mirror. People on government sites continue to be interested in tax resources. In other news, \u003ca href=\"http://earthquake.usgs.gov/earthquakes/eventpage/ci37364384#general_summary\"\u003ethere was a 3.2 earthquake near Pacioma, Calif, north of Los Angeles\u003c/a\u003e, as reflected by a new page flitting up and out of the Top 20 this hour.\u003c/p\u003e\n\u003ch3 id=\"the-stats-1\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 1 a.m. EDT, Apr 16): \u003cstrong\u003e57,042\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e14\u003c/strong\u003e\u003c/p\u003e\n\u003ch3 id=\"fun-facts-1\"\u003eFun Facts:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003e”Where’s My Refund” continues to be a top page (#2 now) into the early morning hours. Hope that these aren’t the people that just filed an hour ago.\u003c/li\u003e\n\u003cli\u003eThe U.S. Geological Survey uses crowdsourcing to capture data on the impact of earthquakes. \u003ca href=\"http://earthquake.usgs.gov/research/dyfi/\"\u003eLearn more about their DYFI (Did You Feel It?) research\u003c/a\u003e.\u003cem\u003e-gk, Digital Government, GSA\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"midnight-edt-april-16\"\u003eMidnight EDT, April 16\u003c/h2\u003e\n\u003cp\u003eHitting the midnight filing deadline on the East Coast finds pages on the top of the list all about more time! Like Form 4868 (AKA “Application for Automatic Extension of Time to File”) and a page with information on tax filing extensions (AKA “Topic 304”). Nine of the top ten pages right now are on IRS.GOV.\u003c/p\u003e\n\u003ch3 id=\"the-stats-2\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of Midnite EDT, Apr 16): \u003cstrong\u003e82,637\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e16\u003c/strong\u003e\u003c/p\u003e\n\u003ch3 id=\"fun-facts-2\"\u003eFun Facts:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eFolks in other time zones still have time to postmark their returns by midnight. Check out the U.S. Postal Service site to \u003ca href=\"https://www.usps.com/taxes/\" target=\"_blank\"\u003efind Post Office locations that are open late\u003c/a\u003e to postmark tax returns.\u003c/li\u003e\n\u003cli\u003eIt doesn’t look like we hit \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/guides/dap/\" title=\"DAP: Digital Analytics Program\"\u003eDAP\u003c/a\u003e Program Manager Marina Fox’s prediction of 300,000 realtime views. We’ll ask for her post-game analysis tomorrow._-gk, Digital Government, GSA\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e_\u003c/p\u003e\n\u003ch2 id=\"1100-pm-update\"\u003e11:00 pm Update\u003c/h2\u003e\n\u003cp\u003eTraffic on IRS.gov webpages continues to be brisk at this time as 16 of its pages are among the government’s \u003ca title=\"Top 20\" href=\"https://analytics.usa.gov/\" target=\"_blank\"\u003eTop 20\u003c/a\u003e, with eight of them at the very top. Also placing on the top 20 are two \u003ca title=\"National Weather Service\" href=\"http://www.weather.gov/\" target=\"_blank\"\u003eNational Weather Service\u003c/a\u003e pages, \u003ca title=\"MyUSCIS Case Status\" href=\"https://egov.uscis.gov/casestatus/landing.do\" target=\"_blank\"\u003eMyUSCIS Case Status\u003c/a\u003e and \u003ca title=\"USAjobs.gov\" href=\"http://USAjobs.gov\" target=\"_blank\"\u003eUSAjobs.gov\u003c/a\u003e‘s Application Manager page.\u003c/p\u003e\n\u003ch3 id=\"the-stats-3\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 11 pm): \u003cstrong\u003e105,067\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e16\u003c/strong\u003e\u003c/p\u003e\n\u003ch3 id=\"fun-facts-3\"\u003eFun Facts:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eTwo IRS app pages are currently on the Top 20.\u003c/li\u003e\n\u003cli\u003eYou’re not alone tax traffic lovers. We’ve got you covered until midnight on the West Coast. -Coqui Aspiazu_\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"1000-update\"\u003e10:00 Update\u003c/h2\u003e\n\u003cp\u003eIRS websites still make up 15 of the top 20 sites on \u003ca href=\"https://analytics.usa.gov/\"\u003eanalytics.usa.gov\u003c/a\u003e. Employees at all federal government agencies are working hard to improve customer service, so you have a great experience when you look on the web, call us, or chat online. When citizens have a good customer experience, \u003ca href=\"http://blogs.forrester.com/rick_parrish/14-11-07-improving_the_federal_customer_experience_is_a_national_security_imperative\"\u003estatistics from Forrester Research\u003c/a\u003e show that they are proud of their country and optimistic about its future. Check out our articles this month. The theme is “\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/08/monthly-theme-how-federal-contact-centers-deliver-great-customer-service/\"\u003eHow Federal Contact Centers Deliver Great Customer Service\u003c/a\u003e.”\u003c/p\u003e\n\u003ch3 id=\"the-stats-4\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 10:14 pm): \u003cstrong\u003e118,570\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e15\u003c/strong\u003e\u003cem\u003e-Karen Trebon, Assistant Director, Digital Government Division\u003c/em\u003e\u003c/p\u003e\n\u003ch2 id=\"900-update\"\u003e9:00 Update\u003c/h2\u003e\n\u003cp\u003eIt’s 9:00 pm, do you know where your refund is? Well now it’s easy to check on the go with the \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/19/irs2go-app-provides-multi-symptom-relief-for-tax-anxiety/\" title=\"IRS2Go App Provides Multi-Symptom Relief for Tax Anxiety\"\u003eIRS2Go app\u003c/a\u003e. IRS2Go lets taxpayers check on the status of their tax refund and obtain helpful tax information. If you’re e-filing, you can check your refund status within about 24 hours after the IRS confirms receipt of your tax return.\u003c/p\u003e\n\u003ch3 id=\"the-stats-5\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 8:50 pm): \u003cstrong\u003e122,019\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e15\u003c/strong\u003e\u003cem\u003e-Alycia Piazza, DigitalGov Platform Manager\u003c/em\u003e\u003c/p\u003e\n\u003ch2 id=\"800-pm-update\"\u003e8:00 pm Update\u003c/h2\u003e\n\u003cp\u003eAs the West Coast gets out of work the IRS is in total control of the Top 20 government sites being visited at the moment with 15 sites. And in a late surge, \u003ca href=\"http://www.irs.gov/Individuals/Electronic-Filing-PIN-Request\"\u003eGet Your Electronic Filing Pin\u003c/a\u003e took over the top of the board from \u003ca href=\"http://www.irs.gov/Refunds\"\u003eWhere’s My Refund\u003c/a\u003e for the first time today. So all procrastinators out there rejoice! You are not alone.\u003c/p\u003e\n\u003ch3 id=\"the-stats-6\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 8 pm): \u003cstrong\u003e122,677\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e15\u003c/strong\u003e\u003c/p\u003e\n\u003ch3 id=\"fun-fact\"\u003eFun Fact:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eGovernment websites received more than \u003cstrong\u003e18 million\u003c/strong\u003e visits until 8 pm today.\u003cem\u003e-Coqui Aspiazu, \u003ca title=\"Sites\" href=\"https://sites.usa.gov\" target=\"_blank\"\u003eSites\u003c/a\u003e\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"heading\"\u003e\u003c/h2\u003e\n\u003ch2 id=\"700-pm-update\"\u003e7:00 pm Update\u003c/h2\u003e\n\u003cp\u003eEven though the \u003ca href=\"http://www.irs.gov/Refunds\" title=\"Where's My Refund?\"\u003eWhere’s My Refund?\u003c/a\u003e page continues leading all government traffic (3,315 visits), those looking for an extension are outpacing them with 3,883 visits divided among those looking for \u003ca href=\"http://www.irs.gov/pub/irs-pdf/f4868.pdf\" title=\"Form 4868\"\u003eForm 4868\u003c/a\u003e, reading about the three ways to request an \u003ca title=\"automatic extension\" href=\"http://www.irs.gov/taxtopics/tc304.html\" target=\"_blank\"\u003eautomatic extension\u003c/a\u003e of time, and \u003ca title=\"Extension of Time To File Your Tax Return\" href=\"http://www.irs.gov/uac/Extension-of-Time-To-File-Your-Tax-Return\" target=\"_blank\"\u003eExtension of Time to File Your Tax Return\u003c/a\u003e, which provides information about extensions for individual, corporations and others.\u003c/p\u003e\n\u003ch3 id=\"the-stats-7\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 7 pm): \u003cstrong\u003e128,295\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e15\u003c/strong\u003e\u003c/p\u003e\n\u003ch3 id=\"fun-fact-1\"\u003eFun Fact:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eGovernment websites had received more than \u003cstrong\u003e16 million\u003c/strong\u003e visits until 5 pm today (more on that at 8 pm).\u003cem\u003e-Coqui Aspiazu, \u003ca title=\"Sites\" href=\"https://sites.usa.gov\" target=\"_blank\"\u003eSites\u003c/a\u003e\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"600-pm-update\"\u003e6:00 pm Update\u003c/h2\u003e\n\u003cp\u003eIf you’ve been following the Analytics Dashboard today, you may have noticed “Application Manager” as one of the top 20 sites throughout the day. This page is the log-in for USAjobs.gov, one of the domains that is consistently in the top 20; you can check out the 7 day and 30 day views to see where it compares to other highly trafficked domains!\u003c/p\u003e\n\u003ch3 id=\"the-stats-8\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 5:55 pm): \u003cstrong\u003e145,742\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e13\u003c/strong\u003e\u003c/p\u003e\n\u003ch3 id=\"fun-facts-4\"\u003eFun Facts:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eThere were \u003cstrong\u003e21 million visits to IRS pages\u003c/strong\u003e over the \u003cstrong\u003epast 7 days\u003c/strong\u003e.\u003cem\u003e-Ashley Wichman, DigitalGov Team\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003ca href=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/04/500pm.gif\"\u003e\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/04/500pm.gif\"\n    alt=\"A screen capture of a bar graph, showing that there were 163,502 people visiting government websites.\"/\u003e\u003c/div\u003e\n\n\u003c/a\u003e\u003c/p\u003e\n\u003ch2 id=\"500-pm-update\"\u003e5:00 pm Update\u003c/h2\u003e\n\u003cp\u003eAlthough the overall number of visitors to government websites has decreased since the early afternoon peak, IRS websites have now taken over the top 5 of the Analytics dashboard.\u003c/p\u003e\n\u003cp\u003eWe’ll be continuing our updates throughout the evening and into the night, as the filing deadline gets closer and closer. Will we see an uptick in visits during the final hours? Or, have most people wrapped up their to-do lists for the day?\u003c/p\u003e\n\u003ch3 id=\"the-stats-9\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 5:04 pm): \u003cstrong\u003e163,502\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e14\u003c/strong\u003e\u003c/p\u003e\n\u003ch3 id=\"fun-facts-5\"\u003eFun Facts:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eNot everyone waits until April 15th to file: the \u003cstrong\u003eIRS had already received over 99 million returns on April 3rd\u003c/strong\u003e, according to the \u003ca href=\"http://www.irs.gov/uac/Newsroom/2-out-of-3-Taxpayers-Have-Already-Filed-Use-Free-File-or-Direct-Pay-to-Get-a-6-Month-Tax-Filing-Extension-E-Pay-and-Payment-Agreement-Options-Available-on-IRSgov\"\u003eIRS website\u003c/a\u003e. This accounts for 2 out of 3 taxpayers.\u003cem\u003e-Ashley Wichman, DigitalGov Team\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"400-pm-update\"\u003e4:00 pm Update\u003c/h2\u003e\n\u003cp\u003eDid you know that the IRS was an early technology adopter? They first used computers in 1955 to help process over 1 million returns. By 1967 all returns were processed by computers.\u003c/p\u003e\n\u003ch3 id=\"the-stats-10\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 3:55 pm): \u003cstrong\u003e182,574\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e13\u003c/strong\u003e\u003c/p\u003e\n\u003ch3 id=\"fun-facts-6\"\u003eFun Facts:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eData and analytics aren’t only fun but they are useful! Check out how \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/07/01/using-analytics-to-create-change-usa-gov-usability-case-study/\" title=\"Using Analytics to Create Change: USA.gov Usability Case Study\"\u003eUSA.gov used analytics to create a better user experience\u003c/a\u003e.\u003cem\u003e-Alycia Piazza, DigitalGov Platform Manager\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"heading-1\"\u003e\u003c/h2\u003e\n\u003ch2 id=\"300-pm-update\"\u003e3:00 pm Update\u003c/h2\u003e\n\u003cp\u003eIn the coming months, the \u003ca href=\"https://analytics.usa.gov/\"\u003epublic dashboard\u003c/a\u003e will be expanding its reach to report more meaningful metrics across additional dimensions.\u003c/p\u003e\n\u003cp\u003eTo give you a quick taste of what type of information you could get, we are reporting that 90% of the traffic on government websites right now at 3pm ET is coming from the United States, with New York, Washington, Chicago, and Los Angeles leading the way. Trending as the # 1 pdf download across the government websites is the \u003ca href=\"http://www.irs.gov/pub/irs-pdf/f4868.pdf\"\u003eIRS’s Application for Automatic Extension of Time To File U.S. Individual Income Tax Return\u003c/a\u003e [PDF] with more than 5,000 people currently downloading the form. More to come on this one as we continue to think through and enhance analytics.usa.gov reporting.\u003c/p\u003e\n\u003ch3 id=\"the-stats-11\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 2:58pm): \u003cstrong\u003e194,301\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e13\u003c/strong\u003e\u003cem\u003e-Marina Fox, Manager, Digital Analytics Program\u003c/em\u003e\u003c/p\u003e\n\u003ch2 id=\"200-pm-update\"\u003e2:00 pm Update\u003c/h2\u003e\n\u003cp\u003eThe number of real time users is inching closer and closer to 200,000 people. When will we see the surge that hits this mark? This might be our big question of the day, but we see that more than 2,000 people are likely concerned with another question: “What is the weather going to be like today?”\u003c/p\u003e\n\u003ch3 id=\"the-stats-12\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 1:55 pm): \u003cstrong\u003e190,622\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e13\u003c/strong\u003e\u003c/p\u003e\n\u003ch3 id=\"fun-facts-7\"\u003eFun Facts:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eStaring at your tax forms can make you see stars. But you can take a look at real stars via \u003ca href=\"http://apod.nasa.gov/apod/astropix.html\"\u003eNASA’s Astronomy Photo of the Da\u003c/a\u003ey, which is consistently in the Top 20 pages on the Dashboard. Today’s photo is “Mystic Mountain Dust Pillars.”\u003c/li\u003e\n\u003cli\u003eWe’re having fun with data today, but opening government data is valuable on many levels. Our \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/topics/application-programming-interface/\"\u003eWednesday API briefing\u003c/a\u003e writer, Bill Brantley, just published an article on \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/04/15/the-api-briefing-how-essential-is-government-data-to-the-american-economy/\"\u003ehow government data benefits the American economy\u003c/a\u003e.\u003cem\u003e-Ashley Wichman, DigitalGov Team\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"100-pm-update\"\u003e1:00 pm Update\u003c/h2\u003e\n\u003cp\u003ePeople are finishing up lunch and still working on their taxes!\u003c/p\u003e\n\u003ch3 id=\"the-stats-13\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 12:58pm): \u003cstrong\u003e186,797\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e13\u003c/strong\u003e\u003c/p\u003e\n\u003ch3 id=\"fun-facts-8\"\u003eFun Facts:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eThe number of people on the \u003cstrong\u003e“Where’s my Refund Page” has decreased slightly to 4,326 people\u003c/strong\u003e. Could the cause be people going to eat lunch?\u003c/li\u003e\n\u003cli\u003eData! It’s what the Dashboard is all about. \u003ca href=\"https://digital.gov/digitalgov-university/\"\u003eDigitalGov University\u003c/a\u003e has hosted several trainings on \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/10/20/metrics-round-up/\"\u003eanalyzing data and writing meaningful reports\u003c/a\u003e.\u003cem\u003e-Kendrick Daniel, Digital Gov Team\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"noon-update\"\u003eNoon Update\u003c/h2\u003e\n\u003cp\u003eIt’s noon on tax day and the number of people on government websites has more than doubled since we started monitoring at 7:58 this morning.\u003c/p\u003e\n\u003ch3 id=\"the-stats-14\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of Noon): \u003cstrong\u003e187,930\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e13\u003c/strong\u003e\u003c/p\u003e\n\u003ch3 id=\"fun-facts-9\"\u003eFun Facts:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eThere are \u003cstrong\u003e1,935 people getting their electronic filing pin\u003c/strong\u003e. I wonder how many of those views are from people on the East Coast filing during their lunch break? Rumor has it that our \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/topics/mobile/\"\u003eThursday Mobile Product\u003c/a\u003e blogger Kevin Downey was one of the people on that page earlier.\u003c/li\u003e\n\u003cli\u003eWhile IRS web traffic is the name of the game today, this month’s DigitalGov theme is Contact Centers. I can imagine the IRS contact center is getting a lot of phone calls today.\u003c/li\u003e\n\u003cli\u003eI asked the USA.gov Contact Center Team about contact center impact this morning, and they said that IRS information calls are a hot topic year round. On average, \u003cstrong\u003eIRS topics are 16% of the \u003ca href=\"http://www.usa.gov/phone.shtml\"\u003e1-844-USA-GOV1 (1-844-872-4681)\u003c/a\u003e total volume.\u003c/strong\u003e Top IRS topics include tax form requests, tax fraud verification, tax scams and tax refund questions.\u003cem\u003e-Jacob Parcell, Manager, \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/topics/mobile/\"\u003eMobile Programs\u003c/a\u003e\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"1100-am-update\"\u003e11:00 am Update\u003c/h2\u003e\n\u003cp\u003eAs expected, the number of people on government website is steadily increasing as we get further into the day. People are getting things done today, including their taxes!\u003c/p\u003e\n\u003ch3 id=\"the-stats-15\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 10:58 am): \u003cstrong\u003e185,676\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e12\u003c/strong\u003e\u003c/p\u003e\n\u003ch3 id=\"fun-facts-10\"\u003eFun Facts:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eThere are currently \u003cstrong\u003e2,314 people\u003c/strong\u003e visiting IRS.gov’s “Forms and Publications” page to find the necessary forms to file their taxes. Can we say “down to the wire?”\u003c/li\u003e\n\u003cli\u003eDid you know that IRS.gov is beta testing a new search box on the “Forms and Publications” page, powered by \u003ca href=\"http://search.digitalgov.gov/\"\u003eDigitalGov Search\u003c/a\u003e?\u003cem\u003e-Kendrick Daniel, DigitalGov Team\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"1000-am-update\"\u003e10:00 am Update\u003c/h2\u003e\n\u003cp\u003eBusiness is booming as we really get rolling on the biggest tax day of the year. We can see another huge jump in total users and across IRS pages.\u003c/p\u003e\n\u003ch3 id=\"the-stats-16\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 9:58 am): \u003cstrong\u003e168,671\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e11\u003c/strong\u003e\u003c/p\u003e\n\u003ch3 id=\"fun-facts-11\"\u003eFun Facts:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eThere are currently \u003cstrong\u003e3,297 people\u003c/strong\u003e on pages related to filing for an extension of the tax deadline.\u003c/li\u003e\n\u003cli\u003eAlthough today is the last day to file taxes, the top IRS page remains the “\u003cstrong\u003eWhere’s My Refund\u003c/strong\u003e” page with \u003cstrong\u003e4,448 active visitors\u003c/strong\u003e looking to find out when they’ll receive their refund.\u003c/li\u003e\n\u003cli\u003eDespite IRS dominating the top traffic over the last few months, the usual top performers are weather pages from NOAA, which still has 4 pages in the Top 20 right now. Along with NOAA and IRS, the DAP program has participating sites from 38 federal agencies!\u003cem\u003e-Tim Lowden, Analyst on the Digital Analytics Program\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/04/Screenshot9AM.gif\"\n    alt=\"A screen capture of a bar graph, showing that there were 130,929 people visiting government websites.\"/\u003e\u003c/div\u003e\n\n\n\u003ch2 id=\"900-am-update\"\u003e9:00 am Update\u003c/h2\u003e\n\u003cp\u003ePeople are waking up, getting their coffee, and going on government websites. If you weren’t one of the 130,000 people on a government website a few minutes ago, you are on one now!\u003c/p\u003e\n\u003ch3 id=\"the-stats-17\"\u003eThe Stats:\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 8:58 am): \u003cstrong\u003e130,929\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e10\u003c/strong\u003e\u003c/p\u003e\n\u003ch3 id=\"fun-facts-12\"\u003eFun Facts:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eOver the past 90 days, \u003cstrong\u003e31.9% of visitors\u003c/strong\u003e have accessed government websites \u003cstrong\u003evia mobile devices or tablets\u003c/strong\u003e. Our team writes about \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/topics/emerging-tech/\"\u003emobile trends every Tuesday\u003c/a\u003e, so take a peek and learn how federal agencies are becoming future-ready.\u003c/li\u003e\n\u003cli\u003eIn fact, while we are talking about the IRS, \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/02/19/irs2go-app-provides-multi-symptom-relief-for-tax-anxiety/\"\u003eIRS2Go was recently updated\u003c/a\u003e and is available on Android and iOS.\u003c/li\u003e\n\u003cli\u003eThere were \u003cstrong\u003e581,281 visits to government websites at midnight\u003c/strong\u003e (Eastern time, early this morning). Were you one of the night owls?\u003cem\u003e-Ashley Wichman, DigitalGov Team\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"800-am-update\"\u003e8:00 am Update\u003c/h2\u003e\n\u003cp\u003eGood morning, and Happy #TaxDay!\u003c/p\u003e\n\u003cp\u003eIt’s nearing 8:00 am at DigitalGov headquarters in Washington, DC, and there are more than 90,000 people on government websites right now. There is a lot of excitement for today. As we mentioned earlier, Marina Fox, manager of the \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/guides/dap/\" title=\"DAP: Digital Analytics Program\"\u003eDigital Analytics Program\u003c/a\u003e, is guessing that real-time users could hit 300,000 today, smashing the current record of 200,000.\u003c/p\u003e\n\u003cp\u003eWe’ll be bringing hourly updates throughout the day and into the evening. Here’s a quick glance at what is happening right now. All of the data we are referencing is from the \u003ca href=\"https://analytics.usa.gov/\"\u003eAnalytics Dashboard\u003c/a\u003e.\u003c/p\u003e\n\u003ch3 id=\"the-stats-18\"\u003eThe Stats\u003c/h3\u003e\n\u003cp\u003eNumber of people on government websites (as of 7:58 am): \u003cstrong\u003e90,174\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNumber of IRS pages that are in the Top 20 pages: \u003cstrong\u003e10\u003c/strong\u003e\u003c/p\u003e\n\u003ch3 id=\"fun-facts-13\"\u003eFun Facts:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e423\u003c/strong\u003e people are currently looking at the IRS “Direct Pay” page.\u003c/li\u003e\n\u003cli\u003eIRS.gov has been the most visited government domain over the past 7 and 30 days.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDo you have questions for the DAP or DigitalGov team? Leave a comment below, or give us a shout-out on Twitter, \u003ca href=\"https://twitter.com/digital_gov\"\u003e@Digital_Gov\u003c/a\u003e using the #TaxDay hashtag._-Ashley Wichman, DigitalGov Team\u003c/p\u003e\n\u003cp\u003e_\u003c/p\u003e\n\u003ch2 id=\"first-posting-april-14\"\u003eFirst Posting: April 14\u003c/h2\u003e\n\u003cp\u003eJoin us at 8:00 am tomorrow as we live blog the action on the \u003ca href=\"http://analytics.usa.gov\"\u003epublic analytics dashboard\u003c/a\u003e. Marina Fox, manager of the \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/guides/dap/\" title=\"DAP: Digital Analytics Program\"\u003eDigital Analytics Program\u003c/a\u003e thinks the real-time users could hit 300,000 (the current record stands just at 200,000). We will be posting hourly updates throughout the day and into the evening. We’ll also be active on our Twitter, \u003ca href=\"https://twitter.com/digital_gov\"\u003e@Digital_Gov\u003c/a\u003e, with the hashtag #TaxDay.\u003c/p\u003e\n"}
  ]
}