{
    "version" : "https://jsonfeed.org/version/1",
    "content" : "news",
    "type" : "single",
    "title" : "Training Trends in 2014 |Digital.gov",
    "description": "Training Trends in 2014",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/23/training-trends-in-2014/index.json","item" : [
    {"title" :"Training Trends in 2014","summary" : "In recent years, DigitalGov University (DGU) has evolved from a prescriptive training program to a more agile program looking to federal government leaders like you to share the innovations, tools, resources, hurdles and case studies of how you work to meet the digital expectations of the 21st century citizen customer better. Whew. That’s a mouthful.","date" : "2015-01-23T10:00:50-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"apiazza" : "Alycia Piazza"},"topics" : {
        
            "application-programming-interface" : "Application programming interface",
            "social-media" : "Social media",
            "user-experience" : "User experience"
            },"branch" : "bc-archive-content-3",
      "filename" :"2015-01-23-training-trends-in-2014.md",
      
      "filepath" :"news/2015/01/2015-01-23-training-trends-in-2014.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2015/01/2015-01-23-training-trends-in-2014.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2015/01/2015-01-23-training-trends-in-2014.md","slug" : "training-trends-in-2014","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2015/01/23/training-trends-in-2014/","content" :"\u003cp\u003eIn recent years, DigitalGov University (DGU) has evolved from a prescriptive training program to a more agile program looking to federal government leaders like you to \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/about/\" title=\"Contact Us\"\u003eshare the innovations, tools, resources, hurdles and case studies of how you work to meet the digital expectations\u003c/a\u003e of the 21st century citizen customer better. Whew. That’s a mouthful.\u003c/p\u003e\n\u003cp\u003eThanks to all the participation from you, across many agencies, we’ve hosted over 100 events this past year with over 8,000 attendees. So, we thought we’d take took a look at the most popular (by attendance) in-person, on-line and recorded events throughout 2014.\u003c/p\u003e\n\u003ch2 id=\"top-5-in-person-events\"\u003eTop 5 In-Person Events\u003c/h2\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2014/11/600-x-338-Toni-Burwell-seated-crowd-end-DigitalGov-Citizen-Services-Summit-20140530_120948.jpg\"\n    alt=\"Attendees of the Spring 2014 DigitalGov Citizen Services Summit at GSA\"/\u003e\u003c/div\u003e\n\n\n\u003col\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/30/digitalgov-citizen-services-summit-a-success/\" title=\"DigitalGov Citizen Services Summit a Success\"\u003eThe DigitalGov Citizen Services Summit\u003c/a\u003e was our most exciting and largest attended in-person event this year. It was held in May with over 200 attendees and featured panels on:\u003c/li\u003e\n\u003c/ol\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/03/digitalgov-summit-panels-recap/\" title=\"Turning Data Into Action—DigitalGov Summit Recap\"\u003ePerformance analysis\u003c/a\u003e, where we heard use how agencies are using analytics tools to help minimize bounce rates, gauge content consumption, and maintain a connection to the customer.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/05/the-importance-of-cross-channel-customer-service-digitalgov-summit-recap/\" title=\"The Importance of Cross-Channel Customer Service—DigitalGov Summit Recap\"\u003eCustomer Service Across Channels\u003c/a\u003e, featuring examples from agencies highlighting the importance of meeting customers “where they’re at,” using a FAQ system and constantly thinking out of the box about gaining insights from customers.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/05/overcoming-barriers-digitalgov-summit-recap/\" title=\"Overcoming Barriers—DigitalGov Summit Recap\"\u003eInter-Agency Work\u003c/a\u003e, showcasing examples of cross-agency collaboration, where, in many cases, opening data and sharing information was key to the success of programs in these agencies, and\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/03/harnessing-the-power-of-many-digitalgov-summit-panels-recap/\" title=\"Harnessing the Power of Many—DigitalGov Summit Recap\"\u003ePublic Private Partnerships\u003c/a\u003e where four panelists from across government shared their success stories involving open data and feedback via GitHub and challenge competitions.\u003c/li\u003e\n\u003cli\u003eNote: \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/12/15/crowdsourced-digital-citizen-services-summit/\" title=\"Crowdsourced Digital Citizen Services Summit\"\u003eWe are hosting our second Summit on May 21, 2015\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\u003col start=\"2\"\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/19/white-house-socialgov-summit-aims-to-improve-open-data-innovation/\" title=\"White House SocialGov Summit Aims to Improve Open Data Innovation\"\u003e#SocialGov Summit – Improving Open Data Innovation\u003c/a\u003e was a close second with 189 attendees. This event was held at the White House in August, in collaboration with the White House Office of Science and Technology Policy. The role of social media in government was showcased by a format that included: listening to the experiences and insights of innovators in the Startup and Tech Communities, sharing existing and needed resources for advancing open data and innovative tech programs, and collaborating on tailored open data programs and events that deliver better results.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/03/27/gsa-introduces-news-genius-to-decode-government-web/\" title=\"GSA Introduces News Genius to Decode Government Web\"\u003e#SocialGov Summit on Entrepreneurship and Small Business\u003c/a\u003e featured the use of News Genius, an online collaborative annotation platform and was coordinated across the #SocialGov CoP.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/09/30/best-week-ever-in-socialgov-week-2/\" title=\"Best Week Ever in #SocialGov: 2\"\u003e#SocialGov Summit – International\u003c/a\u003e emphasized how issues in #SocialGov are of global concern, and how we can collaborate easily and freely across oceans without the need for big resources. The governments of Canada, Ireland, and Australia joined us via Google Hangout.\u003c/li\u003e\n\u003cli\u003eRounding out our list was the \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/02/03/what-happened-at-our-user-experience-summit-with-slides/\" title=\"What Happened at Our User Experience Summit - with slides!\"\u003eUX Community of Practice Summit\u003c/a\u003e—the first of its kind. Hosted in January and co-sponsored by the \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/communities/user-experience/\" title=\"Federal User Experience Community\"\u003eUser Experience Community of Practice\u003c/a\u003e and the \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/digitalgov-user-experience-resources/\" title=\"DigitalGov User Experience Program\"\u003eDigitalGov User Experience Program\u003c/a\u003e. This was a huge success with over 100 participants. This event focused on The Paperwork Reduction Act, innovative testing methods, and mobile UX.\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch2 id=\"top-5-webinars\"\u003eTop 5 Webinars\u003c/h2\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/01/600-x-337-U.S.-Federal-SocialGov-2-Years-of-Smashing-Silos-Google-Hangout.jpg\"\n    alt=\"Maintaining multi-channel Content with our API.\"/\u003e\u003c/div\u003e\n\n\n\u003cp\u003eWe also hosted some very popular webinars. Our most highly attended webinars (#1 and #2) focused on Plain Language.\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/16/how-to-tell-your-agencys-story-plainly/\" title=\"How to Tell Your Agency’s Story—Plainly\"\u003eHow to Tell Your Agency’s Story-Plainly\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/08/15/get-out-of-the-jargon-trap-plain-language-training-can-help/\" title=\"Get Out of the Jargon Trap: Plain Language Training Can Help\"\u003eGet out of the Jargon Trap: Plain Language Training Can Help\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/06/04/evaluating-digital-communication-an-international-incident/\" title=\"Evaluating Digital Communication: An International Incident\"\u003eEvaluating Digital Communication: An International Incident\u003c/a\u003e was an event that crossed boundaries, literally. The event that was co-sponsored by the Federal Communicators Network and the Web Content Managers Forum, and was organized the governments of the US, Canada, and the UK.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"http://cloud.cio.gov\"\u003eOur FedRAMP program\u003c/a\u003e offered events hosted by Director of FedRAMP, Matthew Goodrich, and captured large audiences from the vendor community with updates and tips on the using the program. \u003ca href=\"http://cloud.cio.gov\"\u003eLearn more about FedRAMP\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eFinally, #SocialGov came in at #5 with the U.S. Federal #SocialGov: 2 Years of Smashing Silos + Elevating Citizen Services with Social Media \u0026ldquo;U.S. Federal #SocialGov: 2 Years of Smashing Silos + Elevating Citizen Services with Social Media\u0026rdquo;).\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch2 id=\"top-5-on-demand\"\u003eTop 5 On-Demand\u003c/h2\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/01/600-x-410-Maintaining-Multi-channel-Content-with-our-API-chart-slide-from-API-Webinar-Series-APIs-for-Dummies-An-Introduction.jpg\"\n    alt=\"600-x-410-Maintaining-Multi-channel-Content-with-our-API-chart-slide-from-API-Webinar-Series-APIs-for-Dummies-An-Introduction\"/\u003e\u003c/div\u003e\n\n\n\u003cp\u003eLastly, we took a look at our webinar recordings and evaluated which were most viewed this year. Overall, we’ve had more than 34,000 views on-demand. Keep in mind some of these webinars took place in 2013:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/07/26/introduction-to-apis/\"\u003eAPI Webinar Series: APIs for Dummies – An Introduction\u003c/a\u003e – The basics on APIs hosted by 18F’s Gray Brooks and gets you started in the world of API solutions.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"http://www.youtube.com/watch?v=SgJq4Ukx6yU\u0026amp;feature=youtube_gdata\"\u003eAPI Webinar Series: Learn How to Use and Create APIs\u003c/a\u003e – Step 2 on implementing APIs, also hosted by Gray.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/03/04/creating-awesome-web-analytics-reports-and-presentations/\" title=\"Creating Awesome Web Analytics Reports and Presentations\"\u003eHow to Create an Annual Metrics Report\u003c/a\u003e – Very timely—read this recap and use Sarah Kaczmarek of GAO’s template to craft your own annual metrics report.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"http://www.youtube.com/watch?v=GtOvdN5t7n0\u0026amp;feature=youtube_gdata\"\u003eYammer -The Power of Social Networking Inside Government Agencies – A New Media Talk\u003c/a\u003e – This event took place in March of 2012, but agencies are using this tool internally to minimize email. There is also a \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/negotiated-terms-of-service-agreements/\" title=\"Negotiated Terms of Service Agreements\"\u003efederal friendly Terms of Service\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"http://www.youtube.com/watch?v=4XJcswWmmAw\u0026amp;feature=youtube_gdata\"\u003eHow to Use Assistive Technology to Comply with Section 508\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch2 id=\"whats-next\"\u003eWhat’s Next?\u003c/h2\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/01/600-x-390-January-2015-Calendar-klenger-iStock-Thinksotck-506977507.jpg\"\n    alt=\"2015 desk calendar\"/\u003e\u003cp\u003eklenger, iStock, Thinksotck\u003c/p\u003e\u003c/div\u003e\n\n\n\u003cp\u003eWe are planning more \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/events/\"\u003egreat events\u003c/a\u003e for 2015 and we hope you can join us. Leave a comment below on what \u003cstrong\u003eyou’d\u003c/strong\u003e like to see in the upcoming year.\u003c/p\u003e\n"}
  ]
}