{
    "version" : "https://jsonfeed.org/version/1",
    "content" : "news",
    "type" : "single",
    "title" : "Designing in the Open Training Recap |Digital.gov",
    "description": "Designing in the Open Training Recap",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/16/designing-in-the-open-training-recap/index.json","item" : [
    {"title" :"Designing in the Open Training Recap","summary" : "During the recent redesign of Data.gov, the team developed a process that helped them respond to public feedback, track the actions and hold themselves accountable. In a DigitalGov University webinar, “Designing in the Open—Public Participation in Government Web Design,” Phil Ashlock, chief architect at Data.gov, and Jeanne Holm, Data.gov evangelist, shared how integrating feedback from","date" : "2014-05-16T15:03:07-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"andreanocesigritz" : "Andrea Sigritz"},"topics" : {
        
            "content-strategy" : "Content strategy",
            "open-source" : "Open source"
            },"branch" : "bc-archive-content-3",
      "filename" :"2014-05-16-designing-in-the-open-training-recap.md",
      
      "filepath" :"news/2014/05/2014-05-16-designing-in-the-open-training-recap.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/05/2014-05-16-designing-in-the-open-training-recap.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/05/2014-05-16-designing-in-the-open-training-recap.md","slug" : "designing-in-the-open-training-recap","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/16/designing-in-the-open-training-recap/","content" :"\u003cp\u003eDuring the recent redesign of \u003ca href=\"http://www.data.gov/\"\u003eData.gov\u003c/a\u003e, the team developed a process that helped them respond to public feedback, track the actions and hold themselves accountable. In a DigitalGov University webinar, “Designing in the Open—Public Participation in Government Web Design,” Phil Ashlock, chief architect at Data.gov, and Jeanne Holm, Data.gov evangelist, shared how integrating feedback from virtual, online and face-to-face testing, as well as across multiple social media platforms, helped dramatically change the design in the response to the needs of their users.\u003c/p\u003e\n\u003cp\u003eThey created an \u003ca href=\"https://github.com/GSA/data.gov/\"\u003eopen forum on GitHub\u003c/a\u003e that tracked all the feedback, opened it for public discussion, clarification, and allowed the team to continue to iterate and develop this open source platform. This allowed the team to use the same process for tracking bugs internally and issues coming from the public, which helped build trust with the public, so they see they’re part of the core process being used to design the site.\u003c/p\u003e\n\u003cp\u003eHere are some tips that have helped them deliver better service to the public:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake everything transparent, including team conversations and debates\u003c/li\u003e\n\u003cli\u003eCreate an issue for all feedback from any one, any time, any where\u003c/li\u003e\n\u003cli\u003eOpen the conversation and invite people to the dialog\u003c/li\u003e\n\u003cli\u003eFind a solution with the public…better yet, let the public find or create the solution\u003c/li\u003e\n\u003cli\u003eMake it a promise (put it in a build)\u003c/li\u003e\n\u003cli\u003eDeliver on the promise\u003c/li\u003e\n\u003cli\u003eRinse and repeat-we are delivering new builds every month\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eYou can learn more about about those tips and Data.gov’s journey in changing the idea of redesigning websites in the government by watching the video below.\u003c/p\u003e\n\u003cp\u003e[youtube https://www.youtube.com/watch?v=A67xHIFGdfc]\u003c/p\u003e\n\u003cp\u003eYou can also read more about \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/03/18/data-gov-usability-case-study/\" title=\"Data.gov – Usability Case Study\"\u003eData.gov’s iterative, constantly evolving feedback process\u003c/a\u003e. It’s ongoing and everyday, all the time, from anywhere.\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eThis article is part of this month’s editorial theme on the Digital Government Strategy. Check out our recently published article \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/05/07/because-its-hard/\"\u003eBecause It’s Hard\u003c/a\u003e, and check back for more articles related to this theme in May.\u003c/em\u003e\u003c/p\u003e\n"}
  ]
}