{
    "version" : "https://jsonfeed.org/version/1",
    "content" : "news",
    "type" : "single",
    "title" : "Department of Treasury’s HelpWithMyBank.gov Goes Responsive |Digital.gov",
    "description": "Department of Treasury’s HelpWithMyBank.gov Goes Responsive",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/10/department-of-treasurys-helpwithmybank-gov-goes-responsive/index.json","item" : [
    {"title" :"Department of Treasury\u0026#8217;s HelpWithMyBank.gov Goes Responsive","summary" : "As the rapper Notorious B.I.G. aptly noted in his hit song, “Mo Money” brings “Mo Problems.” Especially when you run up against confusing policies or questionable actions by large national banks and financial institutions. Now it’s easier than ever","date" : "2014-04-10T01:24:52-04:00","date_modified" : "2025-01-27T19:42:55-05:00","topics" : {
        
            "mobile" : "Mobile"
            },"branch" : "bc-archive-content-3",
      "filename" :"2014-04-10-department-of-treasurys-helpwithmybank-gov-goes-responsive.md",
      
      "filepath" :"news/2014/04/2014-04-10-department-of-treasurys-helpwithmybank-gov-goes-responsive.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/04/2014-04-10-department-of-treasurys-helpwithmybank-gov-goes-responsive.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/04/2014-04-10-department-of-treasurys-helpwithmybank-gov-goes-responsive.md","slug" : "department-of-treasurys-helpwithmybank-gov-goes-responsive","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/04/10/department-of-treasurys-helpwithmybank-gov-goes-responsive/","content" :"\u003cp\u003eAs the rapper Notorious B.I.G. aptly noted in his hit song, “Mo Money” brings “Mo Problems.” Especially when you run up against confusing policies or questionable actions by large national banks and financial institutions.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2014/04/600-x-1065-HelpWithMyBankGov-smart-phone.jpg\"\u003e\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2014/04/250-x-444-HelpWithMyBankGov-smart-phone-140x250.jpg\"\n    alt=\"A screencapture of Help With My Bank dot Gov on a smart phone\"/\u003e\u003c/div\u003e\n\n\u003c/a\u003eNow it’s easier than ever to get your questions answered and troubleshoot your banking issues on-the-go with the mobile-optimized \u003ca href=\"http://helpwithmybank.gov/index.html\"\u003e\u003cstrong\u003ewww.HelpWithMyBank.gov\u003c/strong\u003e\u003c/a\u003e from the \u003ca href=\"http://www.helpwithmybank.gov/about/index-about.html\"\u003eU.S. Department of the Treasury’s Office of the Comptroller of the Currency\u003c/a\u003e. The site, which has been formatted into \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/06/11/responsive-design/\"\u003eresponsive design\u003c/a\u003e, serves a variety of screen types—from smartphones to tablets to laptops and desktop monitors.\u003c/p\u003e\n\u003cp\u003eRegardless of how you connect to this site, you can quickly find clear answers to multitudes of questions pertaining to cashing checks and mortgage payments to credit card disputes and bank fees. Perhaps you’ve wondered:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e“I wrote a check and post dated it. However, the bank cashed it prior to the date written on the check. Can the bank do this?”—\u003ca href=\"http://helpwithmybank.gov/get-answers/bank-accounts/checks-cashing/faq-banking-check-cashing-02.html\"\u003eYes. And here’s why\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003e“This month my [credit card payment] due date falls on a Sunday. I mailed my credit card payment and it has not arrived yet. If the payment is received on Monday, will it be considered late?”—\u003ca href=\"http://helpwithmybank.gov/get-answers/credit-cards/payments-and-late-payments/faq-credit-cards-payments-late-payments-13.html\"\u003eIt depends. And here’s why\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003e“The bank notified my that there was a shortage in my escrow account and increased my [mortgage] payments. Is this legal?”—\u003ca href=\"http://helpwithmybank.gov/get-answers/mortgages/general-mortgage-questions/faq-mortgage-general-02.html\"\u003eYes. And here’s why\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIt might happen that after exhausting all the Qs and As, you find you need to take further action with your banking institution, credit card company or lender. If so, you can easily \u003ca href=\"http://www.helpwithmybank.gov/complaints/index-file-a-bank-complaint.html\"\u003eFile a Complaint\u003c/a\u003e, \u003ca href=\"https://appsec.helpwithmybank.gov/olcc_form/checkstatus.aspx\"\u003eCheck Case Status\u003c/a\u003e and \u003ca href=\"http://www.helpwithmybank.gov/contact-us/contact-the-occ.html\"\u003eContact the Customer Assistance Group\u003c/a\u003e for help, right from the upper right hand side of the main page.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"http://www.helpwithmybank.gov/index.html\"\u003eHelpWithMyBank.gov\u003c/a\u003e is an easy-to-navigate and widely accessible site that leverages the power of plain language to demystify the way financial institutions do business with consumers. You could say it’s worth its weight in virtual gold—particularly for those for whom mobile Web access is the ONLY access.\u003c/p\u003e\n\u003cp style=\"text-align: center\"\u003e\n  \u003ca href=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2014/04/1024-x-768-HelpWithMyBankGov-tablet.jpg\"\u003e\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2014/04/600-x-450-HelpWithMyBankGov-tablet.jpg\"\n    alt=\"A screencapture of Help With My Bank dot Gov on a tablet\"/\u003e\u003c/div\u003e\n\n\u003c/a\u003e\n\u003c/p\u003e_Learn more about responsive design in this [recent blog post](/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/03/24/why-go-responsive-heres-what-feds-are-saying/ \"Why Go Responsive? Here’s What Feds Are Saying\"). And remember: A rich selection of government mobile apps can be downloaded 24/7 by visiting the [USA.gov Apps Gallery](http://apps.usa.gov/). (And you can take that to the bank.)_"}
  ]
}