{
    "version" : "https://jsonfeed.org/version/1",
    "content" : "news",
    "type" : "single",
    "title" : "State of the #SocialGov 2014 |Digital.gov",
    "description": "State of the #SocialGov 2014",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/02/18/state-of-the-socialgov-2014/index.json","item" : [
    {"title" :"State of the #SocialGov 2014","summary" : "If the silos and barriers that separated our programs are smashed, what could we do to realize the full potential of innovation in public service? Whether you’re a citizen who needs better access to services, an entrepreneur looking to spark innovation in the marketplace, or a public servant who wants to get your mission done","date" : "2014-02-18T04:09:21-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jherman" : "Justin Herman"},"topics" : {
        
            "product-and-project-management" : "Product and project management",
            "social-media" : "Social media"
            },"branch" : "bc-archive-content-3",
      "filename" :"2014-02-18-state-of-the-socialgov-2014.md",
      
      "filepath" :"news/2014/02/2014-02-18-state-of-the-socialgov-2014.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/02/2014-02-18-state-of-the-socialgov-2014.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/02/2014-02-18-state-of-the-socialgov-2014.md","slug" : "state-of-the-socialgov-2014","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/02/18/state-of-the-socialgov-2014/","content" :"\u003cp\u003eIf the silos and barriers that separated our programs are smashed, what could we do to realize the full potential of innovation in public service?\u003c/p\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/02/600-x-430-SocialGov-Summit.jpg\"\n    alt=\"Agencies are leading the way in educating other government programs, using specialists including NASA\u0026#39;s Jenn Gustetic; GSA\u0026#39;s Justin Herman; FAA\u0026#39;s Karen Snyder; FAFSA\u0026#39;s Nicole Callahan; State\u0026#39;s Corina DuBois; Education\u0026#39;s Cameron Brenchley; CFPB\u0026#39;s Deepa Kunapuli; and livestreamed guests from Australia, Ireland, and Canada.\"/\u003e\u003c/div\u003e\n\n\n\u003cp\u003eWhether you’re a citizen who needs better access to services, an entrepreneur looking to spark innovation in the marketplace, or a public servant who wants to get your mission done more effectively and efficiently — there have never been more opportunities to achieve these through social media in government.\u003c/p\u003e\n\u003cp\u003eOur \u003ca href=\"https://www.youtube.com/watch?v=mmpG94tDtWQ\u0026list=UU5V8jrK77-8gsa9RL_taG9A\u0026feature=c4-overview\" target=\"_blank\"\u003eState of the #SocialGov 2014 webinar\u003c/a\u003e discussed growth in the \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/communities/social-media/\" target=\"_blank\"\u003eFederal Social Media Community of Practice\u003c/a\u003e, known as the #\u003cstrong\u003eSocialGov Community\u003c/strong\u003e, and how more than 500 members from more than 130 agencies are working together to create a government that is more:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCitizen-centric\u003c/strong\u003e: by creating programs that begin and end with providing a better customer experience based on feedback, analysis and responsiveness;\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntegrated\u003c/strong\u003e: by sharing and collaborating better between agencies and citizens, whether through the web, mobile or data anytime, anywhere on any device;\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEfficient\u003c/strong\u003e: by adopting and customizing the best new tools and strategies for public services in an effort to drive continuous, performance-based improvements.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eThe bottom line is that social media in the federal government should measurably improve citizen services, measurably make services more cost effective, or both.\u003c/p\u003e\n\u003cp\u003eJust one example of this is how \u003cstrong\u003eDigitalGov University\u003c/strong\u003e is offering \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/01/28/innovation-means-more-better-cost-effective-digital-training/\" target=\"_blank\"\u003efour times the social media events and training\u003c/a\u003e for federal agencies than in 2012, with the same resources — our community is turning digital engagement into a cost-effective knowledge management system that in turn will continue to create products and programs to improve government.\u003c/p\u003e\n\u003cp\u003eLooking at social media in public service, though, we first need to consider changes in the field and dispel myths about what is important for improving public service:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eSocial media is more than Twitter or Facebook — today’s digital engagement programs include any combination of dozens of platforms depending on the unique mission needs and goals of the organization.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eBasic indicators like number of followers or amplified reach are only a small part of the story — the real performance metrics involve how those activities are impacting the bottom line of the mission.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eWe used to talk about government needing rock stars — modern digital engagement shops need orchestra leaders that seamlessly work in concert with other programs in order to improve their services and cut costs.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eSo how can you get involved in making this vision for improved digital engagement happen?\u003c/p\u003e\n\u003cp\u003eIf you’re an entrepreneur or small business, there has never been a better time or more opportunities to participate in advancing innovative technologies and services in government:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eAmend a \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/resources/negotiated-terms-of-service-agreements/\" target=\"_blank\"\u003efederal-friendly terms of service\u003c/a\u003e so your apps, dashboards, analysis and management tools can be used by agencies across government.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eWork with us on a \u003ca href=\"http://www.usa.gov/About/developer-resources/social-media-registry.shtml\" target=\"_blank\"\u003ecustom API\u003c/a\u003e from the Federal Social Media Registry or open data from social media accounts across government to fuel your products and services.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eParticipate and encourage the development of a growing number of \u003ca href=\"http://www.cdc.gov/flu/news/predict-flu-challenge.htm\" target=\"_blank\"\u003eprizes and competitions open to citizens\u003c/a\u003e this year to create new ways of using social media to improve public services.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDigital engagement to support entrepreneurs and small businesses is just one of the initiatives in development for this year: programs to improve policy development, accessibility for persons with disabilities, performance analysis, e-regulations and crisis management are also underway — and there’s more to come.\u003c/p\u003e\n\u003cp\u003eIf you’re a federal employee, keep an eye on the \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/topics/social-media/\" target=\"_blank\"\u003eSocial Media homepage\u003c/a\u003e of \u003cstrong\u003eDigitalGov\u003c/strong\u003e for posts on digital engagement across government, events and training opportunities from \u003cstrong\u003eDigitalGov University\u003c/strong\u003e, and information about how you can join the #SocialGov Community. You can also \u003ca href=\"https://public.govdelivery.com/accounts/USHOWTO/subscriber/new\"\u003esign up for daily or weekly updates\u003c/a\u003e so you don’t miss a thing.\u003c/p\u003e\n\u003cp\u003eYou can start by \u003ca href=\"http://www.eventbrite.com/e/socialgov-summit-global-registration-10544780723?aff=eorg\" target=\"_blank\"\u003eregistering for our next workshop\u003c/a\u003e, #\u003cstrong\u003eSocialGov Summit: Global\u003c/strong\u003e — keynoted by \u003cstrong\u003eEdwin Lacierda\u003c/strong\u003e, spokesperson of the President of the Philippines, and featuring the \u003cstrong\u003eState Department\u003c/strong\u003e, \u003cstrong\u003eUSAID\u003c/strong\u003e, \u003cstrong\u003ePeace Corps\u003c/strong\u003e, \u003cstrong\u003eAmerican Red Cross\u003c/strong\u003e and \u003cstrong\u003eWorld Bank\u003c/strong\u003e. The challenges and opportunities we face in advancing digital engagement is one shared by all agencies, and together we can  work together — including our international partners — to continue raising the bar to improve citizen services and make them more cost effective.\u003c/p\u003e\n"}
  ]
}