{
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    "title" : "Innovation Means More, Better, Cost Effective Digital Training |Digital.gov",
    "description": "Innovation Means More, Better, Cost Effective Digital Training",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/01/28/innovation-means-more-better-cost-effective-digital-training/index.json","item" : [
    {"title" :"Innovation Means More, Better, Cost Effective Digital Training","summary" : "SocialGov Summits bring together agencies from across government to share and learn how we can improve digital services to make services more effective and cost efficient.","date" : "2014-01-28T03:02:41-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jherman" : "Justin Herman"},"topics" : {
        
            "product-and-project-management" : "Product and project management",
            "social-media" : "Social media"
            },"branch" : "bc-archive-content-3",
      "filename" :"2014-01-28-innovation-means-more-better-cost-effective-digital-training.md",
      
      "filepath" :"news/2014/01/2014-01-28-innovation-means-more-better-cost-effective-digital-training.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2014/01/2014-01-28-innovation-means-more-better-cost-effective-digital-training.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2014/01/2014-01-28-innovation-means-more-better-cost-effective-digital-training.md","slug" : "innovation-means-more-better-cost-effective-digital-training","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2014/01/28/innovation-means-more-better-cost-effective-digital-training/","content" :"\u003cp\u003eA recent \u003cstrong\u003eFedTech Magazine\u003c/strong\u003e article asked, \u003ca href=\"http://www.fedtechmagazine.com/article/2014/01/when-there-are-no-barriers-technology-how-can-government-innovate\"\u003eWhen There Are No Barriers to Technology, How Can the Government Innovate?\u003c/a\u003e, we thought we\u0026rsquo;d take up the challenge and let you know how government uses innovations from digital communities to grow a social media education and training program that provides more opportunities than ever for agencies to share, learn and measurably improve our programs for citizens.\u003c/p\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2015/02/600-x-430-SocialGov-Summit.jpg\"\n    alt=\"Agencies are leading the way in educating other government programs, using specialists including NASA\u0026#39;s Jenn Gustetic, GSA\u0026#39;s Justin Herman, FAA\u0026#39;s Karen Snyder, FAFSA\u0026#39;s Nicole Callahan, State\u0026#39;s Corina DuBois, Education\u0026#39;s Cameron Brenchley, CFPB\u0026#39;s Deepa Kunapuli, and livestreamed guests from Australia, Ireland, and Canada.\"/\u003e\u003cp\u003ePhotos by Laura McHugh.\u003c/p\u003e\u003c/div\u003e\n\n\n\u003cp\u003eAnd by more we mean almost four times more with the same resources.\u003c/p\u003e\n\u003cp\u003eMany of you may already know \u003ca href=\"https://digital.gov/resources/\" title=\"DigitalGov University\"\u003e\u003cstrong\u003eDigitalGov University\u003c/strong\u003e\u003c/a\u003e, the federal government program that aims to provide high quality, cost-effective training to thousands of federal employees each year in digital services and citizen engagement. What you may not know is now that technology and strategic advancements are ripping down silos between agencies, these education programs are experiencing a boom that allows more federal employees learn how to make their services measurably better and cost efficient.\u003c/p\u003e\n\u003cp\u003eDid you hear somewhere, though, that social media training opportunities for public servants is lacking? Let\u0026rsquo;s show you how government is changing all that through innovation.\u003c/p\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2013/12/best-month-Dec-2.jpg\"\n    alt=\"Bridget Serchak, DoD Inspector General office, Adam Connor, Facebook, Brittany Brown, U.S. Army, and Jana Baldwin, Ready.gov at the All Services Social Media Conference. Courtesy image.\"/\u003e\u003c/div\u003e\n\n\n\u003cp\u003eThrough the #\u003cstrong\u003eSocialGov Community\u003c/strong\u003e, more than 500 digital engagement program managers, directors and practitioners from more than 130 federal agencies are collaborating, sharing and improving knowledge management.\u003c/p\u003e\n\u003cp\u003eWe\u0026rsquo;ve seen the results of this not only in how we evaluate programs and institutionalize customized best practices, but also in multi-agency initiatives like the first recommendations for \u003ca href=\"/preview/gsa/digitalgov.gov/bc-archive-content-3/2013/04/19/social-media-metrics-for-federal-agencies/\"\u003eSocial Media Performance Metrics\u003c/a\u003e for government, and the first Social Media Accessibility initiative for improving these services for persons with disabilities, wounded warriors and the aging population.\u003c/p\u003e\n\u003cp\u003eYou’re going to see more results of better education and knowledge-sharing in 2014 through upcoming \u003cstrong\u003ePolicy Development resources\u003c/strong\u003e, programs to better support small businesses and entrepreneurs in partnership with the \u003cstrong\u003eSmall Business Administration\u003c/strong\u003e, improved digital customer service methodologies, and groundbreaking steps into the Internet of Things.\u003c/p\u003e\n\u003cp\u003eWhat you won’t see more of are barriers between traditional realms of technology: social media is working with mobile development, user experience, and open data, who in turn work more seamlessly with each other too to create user-centric digital programs.\u003c/p\u003e\n\u003cp\u003eThese programs are critical to many agencies, as often today the first line of experience between a citizen and public programs are through social media — the performance of these programs as a result must evolve and improve to meet this need.\u003c/p\u003e\n\u003cp\u003eHere\u0026rsquo;s how in 2014 agencies will rise to the challenge. Thanks to contributions of agencies across government and specialists across the private sector, contributions made possible by advancements in the technology and strategies we use, starting in February we aim to:\u003c/p\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2013/08/Viral.jpg\"\n    alt=\"Social media leaders from across government gathered for the SocialGov Summit on Viral Government July 30 at the Federal Energy Regulatory Commission. Courtesy image.\"/\u003e\u003c/div\u003e\n\n\n\u003cul\u003e\n\u003cli\u003eHold more than \u003cstrong\u003e40 free online social media training webinars\u003c/strong\u003e for any government employee, held on Wednesday each week. This is approximately \u003cstrong\u003e400%\u003c/strong\u003e the social media webinars available in 2012, and almost \u003cstrong\u003e200%\u003c/strong\u003e from 2013.\u003c/li\u003e\n\u003cli\u003eHold \u003cstrong\u003emore than a dozen free social media summits and workshops\u003c/strong\u003e for any government employee, approximately once a month throughout the year. This is \u003cstrong\u003e200%\u003c/strong\u003e the summits and workshops available in 2013.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eNotably, while the volume of training opportunities increased in the last year, so has quality with a double-digit rise in customer satisfaction.\u003c/p\u003e\n\u003cp\u003eSo to answer FedTech\u0026rsquo;s question of what\u0026rsquo;s one way the government can innovate as technology lessens as a barrier: in one year the federal government can double the free federal-wide training programs in digital engagement using the same resources. Better services with cost efficiency through innovative technologies isn\u0026rsquo;t just a goal for us — its an outcome.\u003c/p\u003e\n\u003cp\u003eThese training opportunities through DigitalGov University, both online and in-person, allow skill and knowledge development for the widest scope of public servants, whether they telework half the week, work remotely, or need face-to-face engagement. This model ensures that federal employees modernize how they serve, so they can continue to meet mission needs and tap into their collective experiences.\u003c/p\u003e\n\u003cp\u003eIt also ensures that agencies can receive direct access to the best ideas and strategy in government without needing to pay unnecessary conference and travel costs — tangible cost savings for government that are no accident, delivered to agencies by and from the source: other federal innovators.\u003c/p\u003e\n\u003cp\u003eWhat can this model mean for education and knowledge management programs across other mission areas? This is a discussion we want to have.\u003c/p\u003e\n\u003cp\u003eTo get things started, next week we\u0026rsquo;ll announce the next free \u003cstrong\u003e#SocialGov Summit on International Programs\u003c/strong\u003e, featuring the \u003cstrong\u003eState Department, USAID, Peace Corps, World Bank, Red Cross, Department of Defense\u003c/strong\u003e and agencies across government — a world class lineup to discuss a world-wide mission. This Thursday, Katie Harbath from \u003cstrong\u003eFacebook\u003c/strong\u003e joins us via webinar to teach how agencies can combine digital and in-person engagement with Instameets.\u003c/p\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2014/02/social-gov-summit.jpeg\"\n    alt=\"Five panelists are seated on stage during the summit.\"/\u003e\u003cp\u003eImage courtesy of GSA.\u003c/p\u003e\u003c/div\u003e\n\n\n\u003cp\u003eIf you are a federal innovator, platform that has federal terms of service, or a specialist with an idea to share, we invite you to email \u003ca href=\"mailto:justin.herman@gsa.gov\"\u003ejustin.herman@gsa.gov\u003c/a\u003e to discuss participating in a DigitalGov University webinar. Training and education is a top priority for us in 2014, and thanks to technology and innovators lowering barriers and smashing silos, we can achieve this mission for citizens better than ever.\u003c/p\u003e\n\u003cp\u003eIf you have a .gov or .mil email address and would like to join the SocialGov Community, email \u003ca href=\"mailto:justin.herman@gsa.gov\"\u003ejustin.herman@gsa.gov\u003c/a\u003e with a description of your work in social media and “Subscribe to #SocialGov” in the subject line.\u003c/p\u003e\n\u003cp\u003eAnd remember, social media is just one of the many topics covered via DigitalGov University events. For questions, email us at \u003ca href=\"mailto:digitalgov@gsa.gov\"\u003edigitalgov@gsa.gov\u003c/a\u003e and \u003ca href=\"https://public.govdelivery.com/accounts/USHOWTO/subscriber/new?topic_id=USHOWTO_45\"\u003esign up for email updates\u003c/a\u003e to get alerts on upcoming trainings.\u003c/p\u003e\n"}
  ]
}