{
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    "title" : "Office of Natural Resources Revenue – Usability Case Study |Digital.gov",
    "description": "Office of Natural Resources Revenue – Usability Case Study",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/10/15/office-of-natural-resources-revenue-usability-case-study/index.json","item" : [
    {"title" :"Office of Natural Resources Revenue \u0026#8211; Usability Case Study","summary" : "After watching a DigitalGov User Experience Program testing session, ONRR stakeholders and the testing team identified three major issues that could be quickly fixed to make the site more usable for its audience.","date" : "2012-10-15T12:01:22-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : {
        
            "research" : "Research",
            "usability" : "Usability",
            "user-experience" : "User experience"
            },"branch" : "bc-archive-content-3",
      "filename" :"2012-10-15-office-of-natural-resources-revenue-usability-case-study.md",
      
      "filepath" :"news/2012/10/2012-10-15-office-of-natural-resources-revenue-usability-case-study.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/10/2012-10-15-office-of-natural-resources-revenue-usability-case-study.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/10/2012-10-15-office-of-natural-resources-revenue-usability-case-study.md","slug" : "office-of-natural-resources-revenue-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/10/15/office-of-natural-resources-revenue-usability-case-study/","content" :"\u003cp\u003eAny government product – whether used by millions or a very specific audience group – needs to be as easy to use as possible. The Office of Natural Resources Revenue (ONRR) collects and dispenses revenue related to energy production on leased federal and American Indian lands. As a result, their audience has very definite information needs that need to be met quickly.\u003c/p\u003e\n\u003cp\u003eThe DigitalGov User Experience Program tested the ONRR site in August 2011. After watching the testing, ONRR stakeholders and the testing team identified the following three major issues that could be quickly fixed to make the site more usable for its audience.\u003c/p\u003e\n\u003ch2 id=\"problem-1-navigation-unclear\"\u003eProblem 1: Navigation Unclear\u003c/h2\u003e\n\u003cp\u003eThe navigation on the site was not entirely clear. This is highlighted on the homepage by a second set of press releases floating on the right-hand side, with no explanation as to why they weren’t under “News/Events.”\u003c/p\u003e\n\u003ch3 id=\"solution-1-change-navigation-labels\"\u003eSolution 1: Change Navigation Labels\u003c/h3\u003e\n\u003cp\u003eNavigation is clearly labeled, providing users with quick, easy-to-understand directions.\u003c/p\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2013/12/onrr-before.jpg\"\n    alt=\"Screen capture of the updated ONRR homepage before changes were made.\"/\u003e\u003c/div\u003e\n\n\n\u003ch2 id=\"problem-2-jargon-and-starting-point-unclear\"\u003eProblem 2: Jargon and Starting Point Unclear\u003c/h2\u003e\n\u003cp\u003eNot all users were able to decipher the jargon (ex. FOIA) used in the main site navigation, leaving them without a clear idea of where to start their information search.\u003c/p\u003e\n\u003ch3 id=\"solution-2-simplify-text-and-navigation\"\u003eSolution 2: Simplify Text and Navigation\u003c/h3\u003e\n\u003cp\u003eThe jargon in the main navigation was replaced with plain language, a change reflected in the navigational buckets as well.\u003c/p\u003e\n\u003ch2 id=\"problem-3-newsevents-section-difficult-to-find\"\u003eProblem 3: News/Events Section Difficult to Find\u003c/h2\u003e\n\u003cp\u003eFor the ONRR audience, it was vital to be able to quickly find and read about new information that was released by the agency. The existing News/Events section provided no way of knowing what was the latest release, and no clear way of finding information that was not highlighted on the homepage.\u003c/p\u003e\n\u003ch3 id=\"solution-3-move-newsevents-section-to-top-of-homepage\"\u003eSolution 3: Move News/Events Section to Top of Homepage\u003c/h3\u003e\n\u003cp\u003eNew information being issued by the agency is given a prominent place on the homepage, with summaries and dates making it easier for users to quickly identify what information might apply to them.\u003c/p\u003e\n\u003cp\u003eThe redesigned ONRR homepage presents a much more user-friendly and information-rich experience. The site is more visually appealing as well, and less daunting to new visitors.\u003c/p\u003e\n\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2013/12/onrr-after.jpg\"\n    alt=\"Screen capture of the updated ONRR homepage.\"/\u003e\u003c/div\u003e\n\n\n"}
  ]
}