{
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    "title" : "GSA Intranet (Insite) – Usability Case Study |Digital.gov",
    "description": "GSA Intranet (Insite) – Usability Case Study",
    "home_page_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/","feed_url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/10/15/gsa-intranet-insite-usability-case-study/index.json","item" : [
    {"title" :"GSA Intranet (Insite) \u0026#8211; Usability Case Study","summary" : "Not all usability changes are dramatic. Sometimes a few small tweaks can make a site significantly easier to navigate, or make important but hidden content pop off the page. The DigitalGov User Experience Program helped test Insite, GSA’s intranet, on September 21, 2011. GSA took the feedback from their usability test and made some changes to the","date" : "2012-10-15T12:21:03-04:00","date_modified" : "2025-01-27T19:42:55-05:00","authors" : {"jonathan-rubin" : "Jonathan Rubin"},"topics" : {
        
            "research" : "Research",
            "usability" : "Usability",
            "user-experience" : "User experience"
            },"branch" : "bc-archive-content-3",
      "filename" :"2012-10-15-gsa-intranet-insite-usability-case-study.md",
      
      "filepath" :"news/2012/10/2012-10-15-gsa-intranet-insite-usability-case-study.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/bc-archive-content-3/content/news/2012/10/2012-10-15-gsa-intranet-insite-usability-case-study.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/bc-archive-content-3/content/news/2012/10/2012-10-15-gsa-intranet-insite-usability-case-study.md","slug" : "gsa-intranet-insite-usability-case-study","url" : "/preview/gsa/digitalgov.gov/bc-archive-content-3/2012/10/15/gsa-intranet-insite-usability-case-study/","content" :"\u003cp\u003eNot all usability changes are dramatic. Sometimes a few small tweaks can make a site significantly easier to navigate, or make important but hidden content pop off the page.\u003c/p\u003e\n\u003cp\u003eThe DigitalGov User Experience Program helped test Insite, GSA’s intranet, on September 21, 2011. GSA took the feedback from their usability test and made some changes to the existing design. While seemingly small, the changes made a huge difference in the usability of the site for GSA employees.\u003c/p\u003e\n\u003ch2 id=\"problem-1-jargon-confusing-to-users\"\u003eProblem 1: Jargon Confusing to Users\u003c/h2\u003e\n\u003cp\u003eThe wording used to identify pages was not clear. The use of program names and acronyms were not sufficient to guide unfamiliar users to the area they needed to go in order to find the answers.\u003c/p\u003e\n\u003ch2 id=\"solution-1-clarify-text-with-plain-language\"\u003eSolution 1: Clarify Text with Plain Language\u003c/h2\u003e\n\u003cp\u003eAcronyms and program names were given brief explanations using plain language for clarity.\u003c/p\u003e\n\u003ch2 id=\"hahahugoshortcode1629s0hbhbhttpss3amazonawscomdigitalgov_legacy-img201312insite-beforejpgproblem-2-sliding-boxes-confusing-to-users\"\u003e\u003ca href=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2013/12/insite-before.jpg\"\u003e\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2013/12/insite-before.jpg\"\n    alt=\"insite before screen shot\"/\u003e\u003c/div\u003e\n\n\u003c/a\u003eProblem 2: Sliding Boxes Confusing to Users\u003c/h2\u003e\n\u003cp\u003eThe use of sliders in the left-hand side navigation bar confused users and their purpose was not immediately evident to most.\u003c/p\u003e\n\u003ch2 id=\"solution-2-eliminate-sliding-boxes-section\"\u003eSolution 2: Eliminate Sliding Boxes Section\u003c/h2\u003e\n\u003cp\u003eThe sliding section was eliminated entirely, but the area remained visually similar. This eased confusion over how the sliding boxes worked, but left the information in a location users were familiar with.\u003c/p\u003e\n\u003ch2 id=\"problem-3-categories-not-arranged-intuitively\"\u003eProblem 3: Categories Not Arranged Intuitively\u003c/h2\u003e\n\u003cp\u003eThe categories within each slider category were not intuitively arranged.\u003c/p\u003e\n\u003ch2 id=\"solution-3-prioritize-important-category-links\"\u003eSolution 3: Prioritize Important Category Links\u003c/h2\u003e\n\u003cp\u003eThe category links identified as the most important for regular visitors of the page were prioritized and made clearer.\u003c/p\u003e\n\u003cp\u003eThe below screen capture was taken one month later in October of 2012.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2013/12/insite-after.jpg\"\u003e\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2013/12/insite-after.jpg\"\n    alt=\"insite after screen shot\"/\u003e\u003c/div\u003e\n\n\u003c/a\u003e\u003c/p\u003e\n"}
  ]
}