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Guidance on building better digital services in government
User experience involves every interaction a user has with an agency.
446 posts
Why We Created a Troubleshooting Guide—The Open Data, Design, and Development team at the U.S. Department of the Interior added a troubleshooting guide to accompany contact information on onrr.gov. This is their process.— via Office of Natural Resources Revenue
Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies.— via USA.gov
During the Digital.gov and Plain Language Community event, Results of the 2021 Federal Report Card, speaker David Lipscomb gave examples of web content that received both high and low scores in the 2021 Plain Language Report Card. Here’s what we learned.
Anselm Bradford, a front-end engineer at the Consumer Financial Protection Bureau (CFPB), is using his tech skills to protect American consumers.
Learn more about the User Experience Summit submission process, and submit your presentations for consideration!
Covering the breadth of federal web policy, the new downloadable checklist organizes policy requirements into nine categories and explains what your agency needs to do to meet each requirement.
Learn how we used GitHub to conduct a card sort and tree testing to improve the information architecture for onrr.gov.
A summary of Cynthia Baur’s keynote at the 2021 Plain Language Summit.
An overview of the presentation by Danielle Nagele of NOAA at the 2021 Plain Language Summit. Learn how she and her team used feedback to decrease confusion and increase impact.
Learn how digital service teams in government navigate through the currents of organizational culture and implement change at their agencies.
Learn about the U.S. Geological Survey’s Usability Collaboration Area in this short interview with the group’s organizer.
How co-production methods increase the usefulness of scientific results, products, and tools
A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic—UX interns go through the redesign and testing process of a homepage graphic to communicate the scope the site.
Digital.gov
An official website of the U.S. General Services Administration
