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Guidance on building better digital services in government
The design of products, devices, services, or environments for people with disabilities
169 posts
Making sure that USA.gov and USAGov en Español remain accessible to people with disabilities is essential. The product team shares four testing tips they’ve learned to help ensure that everyone has equal access to digital products and services.— via USA.gov
The report, the FY23 Governmentwide Section 508 Assessment, evaluates reporting entities’ adherence to the criteria established by the White House Office of Management and Budget (OMB) in coordination with GSA, the White House Office of Science and Technology Policy (OSTP), and the U.S. Access Board (USAB). It provides a baseline and recommendations for strengthening compliance initiatives and enhancing Section 508 activities across the federal government.— via General Services Administration
The Biden-Harris Administration is championing inclusivity by requiring federal agencies to prioritize accessibility in the digital space, recognizing the gap in access for the 61 million Americans with disabilities on nearly half of popular federal government websites. The new guidance mandates rigorous testing, inclusion of individuals with disabilities in design processes, and the incorporation of experts in procurement, emphasizing a commitment to universal access. Read more to discover how these measures aim to change the federal digital experience for all Americans.— via The White House
A GSA SmartPay product owner shares her experience designing user-centered, accessible content for multiple audiences.
USAGov en Español is excited to celebrate their 20th anniversary this month! Since 2003, the website has been a trusted guide to government information and services for Spanish speakers. Explore this timeline of USAGov en Español’s milestones, name changes, and accomplishments as they’ve served Spanish speakers and federal partners over the past two decades.— via USA.gov
OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).— via The White House
Content audits can be tedious. Two content designers discuss why we do them anyway, and how to get started.
Accessible design and development practices help us build inclusive experiences. But we can lose sight of the people we serve if we don’t steadily work to better understand our users. To create accessible experiences, avoid these mistakes.— via 18F
VA now offers accessibility to blind Veterans so they can independently read decision letters online.— via U.S. Department of Veterans Affairs
Members of the Office of Natural Resources Revenue team recently completed the free, six-course Trusted Tester accessibility compliance training and certification from the Department of Homeland Security. Here’s what they learned, and how they applied this new knowledge to the two websites they manage.— via Office of Natural Resources Revenue
The Department of Justice published a Notice of Proposed Rulemaking (NPRM) explaining how they propose updating the regulations for Title II of the Americans with Disabilities Act (ADA) to add more specific requirements about web and mobile application (app) accessibility.— via Department of Justice
The recent redesign of the Office of Natural Resources Revenue (ONRR) website stands as an example for agencies seeking to enhance their online platforms. ONRR’s Open Data, Design, and Development (ODDD) team played a pivotal role in this website transformation by embracing open data, user-centered design, accessibility, collaboration, and continuous improvement.— via Performance.gov
The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. Here are three tips recommended to USAGov agents for interacting with customers.— via USA.gov
The Federal Communications Commission voted to require video conferencing platforms, like Zoom, Microsoft Teams, or Webex, to comply with the accessibility requirements under the Communications Act and agency rules that govern interoperable video conferencing services.— via Federal Communications Commission
Use GSA’s IT Accessibility Policy Framework to update digital accessibility language in your agency’s policies.
Digital.gov
An official website of the U.S. General Services Administration
