Design

Understand how and why design impacts user experience

More News and Events on Design

269 posts

A website refresh in 3 months

A website redesign doesn’t have to be a big project. By approaching it as a process of iteration, we launched a refreshed site in the span of several weeks. — via 18F

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Sep 21, 2023

Get to know Search.gov

Search.gov’s goal is to deliver a high-quality, government-wide search engine that allows agencies to customize search experiences for the public, regardless of website type or organization. Learn about standard offerings, as well as three major enhancements. — via USA.gov

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Jul 25, 2023

How a Small Team Modernized a Federal Website to Improve CX

The recent redesign of the Office of Natural Resources Revenue (ONRR) website stands as an example for agencies seeking to enhance their online platforms. ONRR’s Open Data, Design, and Development (ODDD) team played a pivotal role in this website transformation by embracing open data, user-centered design, accessibility, collaboration, and continuous improvement. — via Performance.gov

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Jul 11, 2023

User experience (UX) experts across the federal government will share case studies and best practices during this virtual summit.
2023

Making the big move - Special report: Search in support of federal web modernization

For the past several years Search.gov has reported each year on the top public needs based on the search terms they used.

This special report will take a different approach. It still offers a high level view of the public experience of seeking services and information from the government. But it also tells the story of change, and how these changes affect search and findability.

— via Search.gov

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Jun 05, 2023

The 18F design chapter

Designing technology-enabled public services requires deep expertise in how different elements of the experience come together (or don’t!). The 18F design chapter comprises four discipline-specific cohorts — service design, user experience (UX) design, product design, and content strategy — each of which has a primary focus, with corresponding tools, methods, and techniques. — via 18F

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May 02, 2023

Tune-in to learn more about what your feedback is doing for the U.S. Web Design System.
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2023

Introducing the new USA.gov

We’re excited to share that the new USA.gov and USAGov en Español are live. However, we’re not finished. See what we’ll be working on in the future. — via USA.gov

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Apr 18, 2023

Building Beta: The Foundation

The USAGov program has been developing a new iteration of our bilingual sites, USA.gov and USAGov en Español. In the process of building beta.USA.gov and beta.USA.gov en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach. — via USA.gov

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Mar 07, 2023

Three Tips for Using Facebook and Instagram Stories

At USA.gov and USAGov en Español, we’re always looking for better ways to connect people to government information through social media. Using stories has helped us increase our engagement rate and our number of followers as we deliver helpful information to people. Stories may be a good addition to your agency’s social media strategy, too. These three tips can help you get started. — via USA.gov

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Feb 21, 2023

Join us as we take a deep dive into USWDS design tokens. We’ll cover: what they are, how they’re used, and how you can adapt them to your branding needs.
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2023