Building a culture of customer experience across government
The Life Experience teams contain lessons for establishing a culture of customer experience in government, shifting to a focus on organizational practices.
Product and project management
Resources on Product and project management
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An introduction to the Digital Experience Council
The Digital Experience (DX) Council plays a critical role in coordinating governmentwide efforts and assisting agencies in delivering digital experiences that meet the public’s needs and expectations.
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Requirements for improving the management of federal programs and projects
Learn how to implement the Program Management Improvement Accountability Act to deliver better websites and digital services.
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Performance.gov
Performance.gov provides the public, agencies, members of Congress, academics, and the media a view into the progress underway to improve federal government performance and accountability to the American public.
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TechFAR Hub
Understand how to buy, build, and deliver modern digital services while staying on the correct side of compliance with the TechFAR Hub.
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An introduction to inclusion
An inclusive culture contributes to a sense of belonging, promotes a healthier and more empowering workplace, respects differences, and optimizes for equal opportunities.
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Moving to .gov
If you’re moving to .gov from another top-level domain, like .com, .org, or .us, here are some best practices to help you plan that transition.
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How to Build an Analytics Strategy
A case study using Digital.gov as an example of how to assess, report, and take action using web analytics as part of an analytics strategy.
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Foundations of Agile, Part I
18F’s Alan Atlas and Alan Brouilette cover the fundamentals of Agile.
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Foundations of Agile, Part II
18F’s Alan Atlas and Alan Brouilette cover the fundamentals of Agile.
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U.S. Web Design System
A design system for the federal government that makes it easier to build accessible, mobile-friendly government websites for the American public.
Tools and Services
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18F
We help government agencies fix technical problems, build products, and improve how government serves the public through technology.
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Digital Dashboard
Measures how U.S. government domains are following best practices for federal websites.
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Presidential Innovation Fellows
We help government agencies fix technical problems, build products, and improve how government serves the public through technology.
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Section508.gov
Guidance for federal agencies on IT accessibility compliance.
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U.S. Digital Service
We deploy small, responsive groups of designers, engineers, product managers, and bureaucracy specialists to work with and empower civil servants.
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10x
Provides funding for new technology projects or products across government, from the TTS office of investments.
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Digital Analytics Program
A free analytics tool for measuring digital services in the federal government.
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DotGov Registry
We make it easy to register and manage a .gov domain for US-based government organizations.
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FedRAMP
The Federal Risk and Authorization Management (FedRAMP) is a process that authorizes cloud products and services.
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Login.gov
An identity management service that provides secure and private online access to participating government programs.
Join a Community of Practice
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Innovation Adoption
Our purpose is to build innovation and intrapreneurship capacity across government by investing in and nurturing innovation, intrapreneurship capabilities, and the innovation experience.
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Federal Leadership and Professional Development
Providing federal employees with seminars on leadership, professional development, and strategy.
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U.S. Web Design System
A community for anyone building federal websites with the U.S. Web Design System (USWDS) or considering it for a future project.
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Join the Web Managers
Create a better online experience for the public alongside government web content managers.
News and Events on Product and project management
454 posts
How Login.gov uses roadmapping to build trust with its partners and the public
To increase transparency, the Login.gov team publishes a program roadmap that lays out their upcoming initiatives.
10 years of the U.S. Digital Service: Transforming government for the digital age
Over the past decade, the U.S. Digital Service (USDS) has collaborated with more than 30 federal agencies to create user-friendly, reliable, and seamless digital experiences. Their work prioritizing human-centered design and engineering includes improving services for veterans with Veterans Affairs, launching the Internal Revenue Service Direct File Pilot, and supporting the Centers for Disease Control and Prevention during the COVID-19 pandemic. Looking ahead, USDS remains committed to building trust, fostering innovation, and scaling digital capacity across the federal government, ensuring better service for all Americans.— via The White House
Reassessing priorities: Adapting to additional work without additional resources
The Office of Natural Resources Revenue’s Open Data, Design, and Development (ODD) team is taking on management of a fourth website, despite being short-staffed. As a result, they have revisited and reprioritized their yearly goals. To do so, they utilized a prioritization matrix, developed a structured impact assessment, and laid out a transition plan. Their process ensured realistic workload adjustments, improved team morale, and highlighted the importance of practical goal-setting, especially when teams are short-staffed.— via Office of Natural Resources Revenue
Evaluating your agency’s accessibility just got a whole lot easier with GSA’s OpenACR Editor
To help agencies evaluate the accessibility of their digital products, GSA is making it easier to create Accessibility Conformance Reports through its new OpenACR Editor.
Meet your Digital Experience Council
The Digital Experience Council plays a critical role in coordinating governmentwide efforts and assisting agencies in delivering digital experiences that meet the public’s needs and expectations.
18F practices in action (spoiler: this stuff works)
How well do 18F software development practices work? The 18F team reflected on a recent project for the Cybersecurity and Infrastructure Security Agency (CISA) .gov registry to gauge the effectiveness of six recommendations aligned with what they actually did.— via 18F
18F at ten
We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology.— via 18F
Annual Gathering
Spring 2024 Community Summit
Digital service experts across the federal government will share case studies and best practices on delivering a digital-first public experience.
2024
Optimizing the federal digital experience: aligning content governance, coordination, and database development
This blog post dives into the details of building a dynamic content database and audit for onrr.gov. Learn how effective subject matter expert (SME) coordination, strategic content planning, and application of visualization tools contribute to enhancing content governance and user experience on a federal website.— via Office of Natural Resources Revenue
In 2023, TTS stepped up to meet growing technology demands for government
GSA’s Technology Transformation Services (TTS) celebrated major milestones and met growing demand for its services in 2023. This wrap-up summaries key successes in five areas: improving customer experience, modernizing federal technology, innovating for the future, focus on equity and accessibility, and building the technology workforce of tomorrow.— via General Services Administration
Amplifying customer voices
Understand how to use natural language processing and advanced analytics to gain insights on high-impact service performance and survey design.
Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 3)
A GSA SmartPay product owner shares her experience designing user-centered, accessible content for multiple audiences.
Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 2)
A GSA SmartPay product owner shares his experiences as a first-time product owner in a government agile development project.
Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 1)
The GSA SmartPay program, the largest government charge card and commercial payment solutions program in the world, celebrated their 25th anniversary by launching three new websites with a user-centered, agile approach.
Next steps in the U.S. Web Design System’s inclusive usability research
USWDS Monthly Call - November 2023
The USWDS team will continue sharing our progress to improve ongoing research, publishing results and addressing recent findings.
Watch Video
2023
Defining benchmarks and targets for intranet KPIs
Discover the keys to intranet success by harmonizing objectives, metrics, benchmarks, and targets. Elevate your organization’s intranet to new heights!
Conducting user research with people with disabilities
USWDS Monthly Call - October 2023
This month, we’ll share progress and findings from our recent effort to improve our ongoing research practice.
Watch Video
2023
Website backlogs
Backlogs and why every website needs one
Join us as we discuss the concept and importance of backlogs and hear real-world examples of successful application in various GSA products and programs.
2023
New IDManagement.gov is refreshing the conversation about Zero Trust
IDmanagement.gov has received an update that makes it easier for users to find exactly what they need.
