Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the three new components for the design system.
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2020
Design
Understand how and why design impacts user experience
More News and Events on Design
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Federal Crowdsourcing
Federal Crowdsourcing Webinar Series, Episode 14: Putting Open Data to Work for America’s Communities
Learn how federal agencies can leverage The Opportunity Project’s adaptable toolkit to engage cross-sector collaborators and rapidly prototype digital products powered by federal open data.
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2020
Presidential Innovation Fellows
How Serving in Government Made Me a Better Designer and Product Manager
Working in U.S. government sharpened all of my product skills. Here are four practices that techies in any sector can use to build empathetic, effective products.
Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.
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2020
Code.gov Better Know an Engineer: Rayvn Manuel
Code.gov Better Know an Engineer: Rayvn Manuel—We’re back with another installment of Better Know an Engineer. We are pleased to feature a friend of Code.gov and all-around amazing person, Rayvn Manuel; senior application developer and DevOps engineer at the Smithsonian Insitute's National Museum of African American History and Culture (NMAAHC).— via Code.gov
User Experience
2020 Government UX Summit: July 28, 29, and 30
A remote event covering user experience (UX) methods, service design, and managing UX in the government.
2020
For the July 2020 USWDS, Dan Williams, USWDS product lead, led a demonstration of several newly released USWDS components.
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2020
Giving Users the Information They Crave: Data and Analytics Tips From USAGov en Español
Giving Users the Information They Crave: Data and Analytics Tips From USAGov en Español—User data guides what we do at USAGov. Without it, we wouldn’t know what government questions people are searching for. And we wouldn’t know how to design our content to make it easier for people to find and understand the answers.— via USA.gov
Building Trust in a Public Health Crisis
Building Trust in a Public Health Crisis—Lately, the 18F content team has been thinking about how to communicate well in a crisis—providing clear, understandable content is especially important. Content strategy practices that focus on the needs of the user are essential to earning the trust of the public. Here, we will explain how to embody those qualities on the web in user-centered ways.— via 18F
See how our Office of Strategic Communication used A/B testing to resolve a difference of opinion within a cross-functional design team.
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2020
"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response
"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response—USAGov receives and responds to questions directly from the public in many ways: through social media, on page surveys on USA.gov and USAGov en Español, and through chats and calls. One powerful tool in the USAGov toolbelt is our interactive voice response (IVR) system in both English and Spanish through the USAGov Contact Center.— via USA.gov
The June 2020 USWDS monthly focused on the design system and design modernization with guest speakers from 18F. Dan Williams, USWDS product lead, led the call and facilitated a live question and answer session with event attendees.
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2020
This Week's IDEA
Build Sites to Address the Entire User Journey
This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services.
Customer Experience
A Guide For Agencies Building CX Capacity
GSA’s customer experience team has released a federal buying guide to aid agencies with buying CX Services.
Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.
Watch Video
2020
Watch U.S. Web Design System Product Lead, Dan Williams, as he talks about the design system and answers participant questions.
Watch Video
2020
21st Century IDEA
Updates on 21st Century IDEA: Key Insights & Lessons Learned
We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.
Learn the methods used by 18F and the State of Vermont as they conducted discovery research to understand and improve the experiences of Vermonters who utilize healthcare and economic assistance programs.
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2020
This talk will offer insights and tips on how to best design and translate surveys and other government materials aimed at reaching non-English speaking members of the public.
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2020
UX
Call for Participation: Government UX Summit 2020
We’re looking for speakers to share their experiences as UX practitioners in government.
