Design

GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program

GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program—Since 2012, over 200 Presidential Innovation Fellows have supported initiatives at more than 50 agencies, providing expert advice in specialized disciplines such as artificial intelligence, data strategy, product management, human-centered design, software development, and digital strategy. These efforts have enhanced agencies’ abilities to provide the best customer experience for their stakeholders and the public. The PIF program plans to celebrate the anniversary over the next year with activities to highlight the program’s impact and community since it launched.— via General Services Administration

Aug 23, 2022

Measuring and Justifying the Government Experience

Measuring and Justifying the Government Experience—Private sector organizations use revenue as the primary measurement to justify improving experiences. Many government services don’t have revenue as a lever, so how can we justify work to improve experience? The Office of Natural Resources Revenue (ONRR) leveraged a few metrics on their team that fall into three categories: laws and regulations, improving the experience for users, and saving time for employees.— via Office of Natural Resources Revenue

Aug 19, 2022

Join us to learn more about design patterns and how they fit into the design system.

Dan Williams

What Agile Looks Like at the Office of Natural Resources Revenue

Agile at the Office of Natural Resources Revenue (ONRR) started with 18F. They reflect on where they are today, five years later.— via Office of Natural Resources Revenue

Jul 14, 2022

Content Design for beta.ADA.gov: Writing for Action and Flexibility

Content Design for beta.ADA.gov: Writing for Action and Flexibility—18F worked with a team at the Department of Justice to redesign ADA.gov. They helped them launch beta.ada.gov, and designed new content for some of the most sought-after ADA topics.— via 18F

Jul 13, 2022

A two-day summit—June 7 and June 8—with experts who will share their experiences as UX practitioners in the federal government.

Beth Martin

Jean Fox

Sunsetting Go.USA.gov: Frequently Asked Questions

Sunsetting Go.USA.gov: Frequently Asked Questions—For more than a dozen years, government employees have used the Go.USA.gov URL shortening service to turn long government and military URLs into more manageable short URLs. On September 18, 2022, the U.S. General Services Administration (GSA) will sunset Go.USA.gov. If you’re a Go.USA.gov user, these answers to common questions can help you know what to do to prepare for the end of the service.— via USA.gov

May 24, 2022

Strategy

Equity, a Core Principle of Customer Experience

This case study describes how two civic designers at different agencies embed equity in civic design to transform federal customer experience.

Aaron Stienstra

Lashanda Hodge

May 23, 2022

Two Years of Federal Student Aid’s Virtual Assistant Lead to Lessons Learned and a Clear Vision of the Work Ahead

Education’s FSA team behind Aidan® shares what they’ve learned over the past two years to help drive improvements and expand the product to a wider range of users.

Christine Wilkes

Laura Nadel

May 02, 2022

Our friends at Digital.gov will join us to talk through their experience migrating to USWDS 3.0.

Dan Williams

Matthew Bogdan

Learn about what a Digital End-to-End Efficiency (DEEE) Framework is and how you can get started digitizing and automating your digital processes.

Bernadette Goodwin

Beth Martin

Jesrael Lopez

During this event, the USWDS core team will preview what to expect in the new USWDS 3.0.

Dan Williams

James Mejia

Creating a New Way for People To Discover Government Benefits

Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies.— via USA.gov

Mar 15, 2022

Lessons from the 2021 Federal Plain Language Report Card

During the Digital.gov and Plain Language Community event, Results of the 2021 Federal Report Card, speaker David Lipscomb gave examples of web content that received both high and low scores in the 2021 Plain Language Report Card. Here’s what we learned.

Gabby Fratanduono-King

Mara Goldberg

Mar 11, 2022

From Fellowship To Full-time: How a CFPB Software Engineer Helped Protect Consumers and Built a Career in Civic Tech

Anselm Bradford, a front-end engineer at the Consumer Financial Protection Bureau (CFPB), is using his tech skills to protect American consumers.

Chris Kuang

Mar 07, 2022

In this event, we will explore possibilities for a component API for the U.S. Web Design System.

Dan Williams

Customer Experience

The Customer Experience (CX) Symposium Series: A Thought Incubator for Federal CX Practitioners

What is the past, present, and future of public sector customer experience practice? The CX Symposium series gathers practitioners to map our way.

Ana Monroe

Sheev Davé

Jan 21, 2022

User Experience

Open-source Information Architecture Design: Using the Tools You Have To Conduct Card Sorting and Tree Testing

Learn how we used GitHub to conduct a card sort and tree testing to improve the information architecture for onrr.gov.

Lindsay Goldstein

Maroya Faied

Shannon McHarg

Jan 06, 2022

Get started with the design system and a how-to demo of template creation and a prototyping approach.

Dan Williams

Philip Levy

This month’s topic: Community, Connection & Contribution. How can our community help teams solve problems together?

Dan Williams

James Mejia

Kathryn Mullan

Hurricane guidance for U.S. government websites and social media

Design

GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program

Measuring and Justifying the Government Experience

USWDS Monthly Call - August 2022

What Agile Looks Like at the Office of Natural Resources Revenue

Content Design for beta.ADA.gov: Writing for Action and Flexibility

2022 Government UX Summit

Sunsetting Go.USA.gov: Frequently Asked Questions

Equity, a Core Principle of Customer Experience

Two Years of Federal Student Aid’s Virtual Assistant Lead to Lessons Learned and a Clear Vision of the Work Ahead

USWDS Monthly Call - April 2022

Change the Way Digital Work Gets Done

USWDS Monthly Call - March 2022

Creating a New Way for People To Discover Government Benefits

Lessons from the 2021 Federal Plain Language Report Card

From Fellowship To Full-time: How a CFPB Software Engineer Helped Protect Consumers and Built a Career in Civic Tech

USWDS Monthly Call - February 2022

The Customer Experience (CX) Symposium Series: A Thought Incubator for Federal CX Practitioners

Open-source Information Architecture Design: Using the Tools You Have To Conduct Card Sorting and Tree Testing

USWDS Monthly Call - December 2021

USWDS Monthly Call: October 2021

Hurricane guidance for U.S. government websites and social media

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