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Guidance on building better digital services in government
The recent redesign of the Office of Natural Resources Revenue (ONRR) website stands as an example for agencies seeking to enhance their online platforms. ONRR’s Open Data, Design, and Development (ODDD) team played a pivotal role in this website transformation by embracing open data, user-centered design, accessibility, collaboration, and continuous improvement.— via Performance.gov
The U.S. General Services Administration (GSA) debuted a new search tool that enables buyers to search for Native business categories in GSA Advantage!, GSA eBuy, and GSA eLibrary for commercial products and services. Tribal governments are limited in their ability to generate traditional government revenues because of their unique federal status, and the income from Tribal businesses is an important source of development for these communities. This new feature will help Native businesses be visible in a diverse range of channels where they can sell products and services.— via General Services Administration
The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. Here are three tips recommended to USAGov agents for interacting with customers.— via USA.gov
Showing appreciation works best when it’s not one-size-fits all. Here are 10 ideas to get started.
Explore key metrics to optimize your agency’s intranet to foster improved user engagement, experience, and overall satisfaction.
At 18F, we partner with government agencies to help them deliver new or modernized digital services and help set them up for success after we conclude the project. To support these outcomes, we set up our work to track on four levels: Project management, Product development, Post-18F sustainability and Learning to the broader government community.— via 18F
The Federal Communications Commission voted to require video conferencing platforms, like Zoom, Microsoft Teams, or Webex, to comply with the accessibility requirements under the Communications Act and agency rules that govern interoperable video conferencing services.— via Federal Communications Commission
For the past several years Search.gov has reported each year on the top public needs based on the search terms they used.
This special report will take a different approach. It still offers a high level view of the public experience of seeking services and information from the government. But it also tells the story of change, and how these changes affect search and findability.
— via Search.gov
In this blog, we walk you through our planning and implementation process for Search.gov. We share lessons learned, as well as resources we found useful.— via Office of Natural Resources Revenue
The Digital Autopen Playbook is a practical guide to help federal agencies create and use a digital autopen for Federal Register documents.
Advice from five federal experts on creating user personas.
According to a 2019 U.S. Census Bureau survey, nearly 68 million people in the U.S. speak a language other than English at home. To help make the voting process accessible to everyone who is eligible, vote.gov works with state election offices, federal agencies, and non-partisan organizations to create a national source of accurate voting information and clear registration instructions in multiple languages.— via USA.gov
Use GSA’s IT Accessibility Policy Framework to update digital accessibility language in your agency’s policies.
Individuals can now pay tickets for minor federal violations more easily, using a redesigned website for the Judiciary’s Central Violations Bureau. The website, officially launched in early May, leverages new technologies and best design practices to improve usability and accessibility across devices, including smart phones.— via Administrative Office of the U.S. Courts
Designing technology-enabled public services requires deep expertise in how different elements of the experience come together (or don’t!). The 18F design chapter comprises four discipline-specific cohorts — service design, user experience (UX) design, product design, and content strategy — each of which has a primary focus, with corresponding tools, methods, and techniques.— via 18F
Digital.gov
An official website of the U.S. General Services Administration
