News and Updates

Earlier this year, we published 15 Government Customer Service Trends for 2015. We’re halfway through the year now—how are these trends holding up? 1. Centralized Customer Offices A few agencies have created centralized customer offices, while others question the need for a single organization that focuses on the customer. As the public’s overall satisfaction with

It’s a beautiful day in the DigitalGov neighborhood, and we want you to be our neighbor: no red sweater required. The strength of digital government depends on robust collaboration across agencies, offices, and disciplines. The virtual federal neighborhood collaborates through numerous communities of practice, each of which promotes the open exchange of ideas and resources.

A Content Management System (CMS) allows people to easily publish, maintain and update information online. Choosing a CMS (or deciding whether you need one at all) is one that many agencies have faced. It’s not an easy choice because there are many solutions available to content managers. As government agencies, the majority of content we deliver is

Throughout my five-plus months so far on this blog, I have focused a great deal on creating content, the various methods to improve your content, and what exactly content is. One thing that I may not have emphasized enough is the quality of the actual writing itself and how no content strategy on the planet

Summer is here, which means it is time for the biggest holiday of the summer—Fourth of July! Independence Day is a happy time of year: BBQs, picnics, pools, sunshine and fireworks. Of course, the foundation of our celebration is American history, and there are plenty of excellent federal apps focused on this area. The American

Now you can pull the latest NIH grant content directly into your site.

You have the right to a safe workplace—and so do the employees at your favorite café, the local hospital and the construction company renovating homes in your neighborhood. But how can you tell if the businesses you patronize

Mobile. It’s here, and it’s here to stay! Agencies in all areas of government meet real world needs through mobile products. Creating effective mobile products requires planning, however. Agencies who have created native apps outlined three areas they considered in the mobile development process: strategy, business requirements and measuring value. Strategy Before creating a mobile

Analytics company, Localytics, released a new report about mobile app retention rates from the past 4 years that agencies should heed when considering their needs for building native mobile apps, compared to mobile-friendly

Planning your next national park adventure (from the comfort of your couch) is easier than ever with a new website, Find Your Park.com. Launched on April 2nd, the mobile-friendly FindYourPark.com was designed and launched by the National Park Foundation (NPF), the

You cannot improve your digital outreach without data. Since 2012, the Digital Analytics Program (DAP) has provided agencies the critical information and metrics that they need to make their public-facing websites better.

Storytelling plays an important role in helping to establish the human connection that is often lost in today’s digital deluge of information, shares and tweets. A large amount of the content we consume today is derivative, second-hand, and generally passes through us like a breeze. But by using a method of sharing content that is as

As with any communications effort, the social media bottom line comes down to impact. Can you prove that the time, money and effort put into social media helped achieve your agency’s goals? In a world obsessed with big data, it’s tempting to track every detail simply because you can. With more data comes more confusion

When one thinks of social media, usually it is thought of as a tool to keep in touch with friends and family. Behind all the social networking lies vast amounts of data that can be used in a multitude of ways. This data is an opportunity for government agencies to improve the services they provide

Technology has opened new pathways for delivering health care, including mental health services. The National Center for Telehealth and Technology (T2), part of the Department of Defense, offers multiple apps that address health care for service members in a variety of ways. At a talk with

There’s no doubt that traditional social media sites like Facebook and Twitter have transformed how we communicate with stakeholders. Quora is another tool for agencies seeking to engage highly-educated thought leaders and influencers, policy makers, entrepreneurs, scientists, engineers and journalists worldwide. The brainchild of two former Facebook employees with the backing of Wikipedia’s founder, Quora aims to

Take out your smartphone and count the number of apps that you have. How many of these apps do you use daily? What about the apps you use weekly? Do you have any apps that you installed but used only once? Any apps that you have never used? What kind of apps do you have?

Driving visitors to a destination means reaching your users where they are at. In 2005, as part of the greater USA.gov marketing strategy, GobiernoUSA.gov launched an email program. These communications initially took the form of short blurbs that directed people to important site content and promoted other government information hosted by various federal agencies. From

Federal agencies do not get a free pass on accessibility for mobile—as we stated earlier this month, Section 508 of the Rehabilitation Act applies to ALL information and communication technology (ICT). Luckily, there are a number of organizations working on guidelines and practices to help the private and public sectors create accessible mobile websites and

Civic hackers are a special breed—their primary motivation is closely tied to the social issues closest to their hearts. Most attend hack-a-thons, engage in civic meetups, and show up at city hearings to champion their cause and push solutions at the societal, technology, and policy levels. On the technological front, creating civic city-based solutions has