News and Updates

Tag managers can assist in collecting valuable data about visits to your website. Here at CFPB, we use Google Tag Manager (GTM), which is a free tool that works in tandem with Google Analytics to record and send data on how users interact with your website on an aggregate level, including which pages they view, where they

The Office of Personnel Management released a new look and functionality to USAJOBS in February. I recently contacted Michelle Earley, the USAJOBS Program Manager, to ask about the changes to USAJOBS and the data it provides. 1. What are

Last year Google began changing their search ranking algorithm to direct mobile users to mobile-friendly sites, and they recently announced that beginning in May they will be implementing an update to focus even more exclusively on boosting mobile-friendly sites.

One of the biggest things we take into account whenever we consider launching on a new social platform is how we can make the information we share through that tool as accessible as possible. In its current form, Snapchat isn’t a highly accessible platform. This isn’t a problem that’s unique to Snapchat. Many emerging technologies

It seems of late that the focus on coding and technology within the federal space has become out of balance with that of good, solid content. As I believe I have said before with regard to user experience, great technology with poor content is still worthless. Amazing code that delivers poorly written or designed content

The Millennium Challenge Corporation (MCC)’s first open data challenge taught MCC some very valuable lessons in making its public data truly usable by the public. The challenges ask masters and PhD students to find creative ways to use MCC’s publicly-available evaluation data and provide new insights into its evaluation results. As the second challenge launches,

The Department of Transportation (DOT) has invited transit agencies to share their schedule data to feed an upcoming National Transit Map. The new initiative won’t provide trip planning, but will make it possible for researchers, policymakers, and private citizens to identify and address gaps in access to public transportation. These gaps will be identified through

The slow, tedious federal acquisition process has long been the butt of jokes in the private sector. If the government had wanted to buy the original Nintendo, one might say, it would have all the paperwork in place by the time the rest of the world had moved on to the XBox. But that culture

Three recent stories demonstrate how opening up federal government data and using agile methods to create federal government software can spur innovation while saving tax money and helping the American public.

Ok, so it didn’t really break it. But you might notice that the amount of “people on government websites now” on analytics.usa.gov is a lot higher than it used to be.

I’ve recently been required to focus more attention on social media from a federal agency standpoint and this has directly led to a greater consideration of content. One of my first steps was to begin sharing various forms of content and gauge the success of each type. In today’s post, I’ll share what I have

Employee engagement, evidenced by displays of dedication, persistence, effort and overall attachment to organization and mission, is a key factor in business success, but it can be a struggle for government organizations. Organizational leaders seeking to cultivate a culture of engagement need tangible examples of how to successfully move the needle in a positive direction.

FirstNet is a relatively new “startup” federal government agency with the mission of building, operating and maintaining a broadband network for the millions of first responders in the 56 states, territories and Washington D.C. Given the nature of our mission, we are always looking for new avenues to connect with our nation’s courageous law enforcement,

Summary: Consumers empowered with their own data are in the driver’s seat to make informed choices. In the 21st century economy, Americans rely on online services to access personal bank accounts, pay bills, and shop online, so why don’t we have similar interactions with Federal government through easy-to-use, online tools? The answer is we can—and increasingly

Open data and APIs* have not only transformed the federal government; open data and APIs are also transforming tribal, state and local governments. Like federal agencies, some tribal, state and local governments are ahead of other governments in open data innovations. This situation reminds me of my earlier work with the Office of Intergovernmental Affairs

A new report about email usage reinforced the importance of always building responsive websites. Yesmail’s quarterly report showed that mobile and desktop email click-to-open rates are converging to almost the same level for the first time ever. As people become more mobile-first and mobile-only users of the Internet, users opening emails on their desktop devices

I feel as though I have ignored the beast in the room lately, and since I began my tenure on The Content Corner introducing that concept, I felt I needed to wrestle with it one last time before I depart. Previously, I discussed the concept of pair writing. Today I want to investigate how another software

One large issue my team has run into when analyzing and reporting data across different states is knowing whether sessions within an area are higher due to more interest, or a larger population. Time after time, we see the states with the largest populations show up with the largest amount of traffic, like the graph

IRS2Go, offered for Amazon, Android and iOS, is one of the oldest and arguably most popular government apps.

Summary: Today, we’re releasing for public comment a draft policy to support improved access to custom software code developed for the Federal Government. America has long been a nation of innovators. American scientists, engineers and entrepreneurs invented the microchip, created the Internet, invented the smartphone, started the revolution in biotechnology, and sent astronauts to the