News and Updates

Earlier this week, I shared with my colleagues at EXIM the results of our 2016 export credit insurance customer survey. This is the third consecutive year that our largest customer segment has been asked to share their feedback with us.

If federal agencies need an incentive to be more open and innovative in addressing critical issues, they need look no further than news this week from the White House. On August 10, the White House Office of Science and Technology Policy issued its Implementation of Federal Prize Authority Progress Report for fiscal year 2015, and

Federal agencies have been releasing some fascinating data visualization tools in the last year. Recently, the State Department unveiled the Beta version of FIND or the “F Interagency Network Databank.” From the description in the FAQ: “The F Interagency Network Databank (FIND) is an online tool that enables users to explore and analyze national level

This spring, the eRegulations Notice & Comment team began building out a new feature set for the platform — adding the ability for agencies with proposed regulations to show the public more precisely the changes being proposed and allow agencies to receive more granular, contextual, and better-organized comments.

Summary: Today, we’re releasing the Federal Source Code policy to support improved access to custom software code developed by or for the Federal Government. “If we can reconceive of our government so that the interactions and the interplay between private sector, nonprofits, and government are opened up, and we use technology, data, social media in order

As effective marketers and communicators, we are constantly seeking new and improved ways to reach our audience or customer base. These days, our “online lives” intersect with every activity we are involved in, so timeliness is essential. With fresh ideas and engaging, perhaps interactive, content, we can literally make a difference in the lives of our

Have you ever wondered how to measure a customer’s experience? I’ve thought about it, specifically about how to measure the experience with services from government agencies. This is a complex topic because government services can be vastly different from each other.

One of the biggest challenges in implementing a new technology or process is change. Change creates a multitude of feelings; for some it is apprehension and uncertainty, while for others it is excitement and acceptance. Change management is defined as “a systematic approach to dealing with change, both from the perspective of an organization and

Summary: We’re taking action to accelerate efforts to increase the efficiency of Federal data centers, reduce costs, and improve the government’s overall IT security posture. Today, the Administration is taking action to accelerate efforts to increase the efficiency of Federal data centers, reduce costs, and improve the overall information technology (IT) security posture of the Federal

The Pew Research Center released a report in July that shows people of Latino descent are heavily reliant on mobile phones for their Internet access, more than other ethnicities. The report said that since 2012, the percentage of Hispanic adults who used mobile devices to access the Internet jumped from 76% to 94% in 2015. These percentages

Maps and geospatial analysis have become increasingly important as they allow the FCC to display information to the public in an interactive visual format. The FCC’s maps have become useful tools for conveying data in conjunction with Commission reports and public notices. The FCC’s maps site serves as a centralized hub for data visualizations and

How to run user-interviews and synthesize and integrate the results into the teams shared understanding

Have you been hearing the terms “Customer Experience” or “CX” a lot lately? Maybe you’re wondering how they relate to customer service, or maybe you want to learn more about CX and how it can help your customers. Whether you directly interact with customers, support front line employees, or manage program operations, your work has

A review of mobile apps, tools, and websites from federal agencies created to help the public with weather and emergency preparedness– and how organizations can help share that information.

Summary: Today, OMB is releasing an update to Circular A-130, the Federal Government’s governing document for the management of Federal information resources. Today the Office of Management and Budget (OMB) is releasing an update to the Federal Government’s governing document for the management of Federal information resources: Circular A-130, Managing Information as a Strategic Resource.

The Census Bureau conducts more surveys than just the Constitutionally-mandated Decennial Census. There is also the American Community Survey, the Economic Census, the County Business Patterns series, statistics on Nonemployer businesses, and the Survey of Business Owners and Self-Employed Persons. On their own, each survey is full of useful information for researchers, local and state governments, and entrepreneurs.

We have previously written about microsites in the federal government. A microsite is a small collection of web pages—a subset of an organization’s full website. Partners can embed microsites that present curated information on a specific topic or campaign directly within their own websites. And perhaps best of all, microsites that are API-enabled are maintained and updated

Content can be categorized in many ways. While breaking down your website analytics, pay a bit of extra attention to the difference between your short- and long-form content; you may find some interesting discoveries. Let’s first define the two terms: Short – Content that is generally created quickly, and consumed just as fast; e.g., tweets,

You may not know it, but the Defense Advanced Research Projects Agency, or DARPA, has changed your life. There’s the Internet, for starters. And if that isn’t enough, the agency also has played a pivotal role in shaping GPS, stealth aircraft and drone technology. In fact, ever since its creation under President Eisenhower, DARPA has

“Smart City” is an emerging term to describe how a community – large or small – uses connected technology and/or other data sets to influence and improve the delivery of services to the private and public sectors. By integrating data and connectivity into their daily operations, communities can automate many functions to create efficiencies and