Frances Carden

Get an overview of what user research and user testing are in a federal context. Learn what policies apply and what resources are available.

The summit highlighted digital transformation, emphasizing the significance of recent OMB memos for improving accessibility and customer experience.

How to engage leadership personally, adapt communication styles, and choose appropriate timing for effective interactions and feedback.

Bots can help us improve our inclusivity by gently nudging us to use more appropriate language, explaining why some terms are offensive, and prompting us to consider others.

Advice from five federal experts on creating user personas.

Combined with technology and audience awareness, our increasingly digital, hybrid world can still leverage that in-person charm through the art of storytelling.

Managing government websites is a targeted exercise. Here are 5 steps to help you build and maintain a successful one.