The U.S. Web Design System team will share the product and engineering principles they’re using to guide the development of the design system.
2024
How to implement 21st Century IDEA
Requirements for delivering a digital-first public experience —Learn how to implement 21st Century IDEA to design and deliver better websites and digital services.
Understanding the Digital Analytics Program —The Digital Analytics Program (DAP) offers advanced, easy web analytics for federal agencies.
An introduction to domain management —A .gov domain instantly conveys credibility and trustworthiness, and proper domain management practices ensure that your website is secure …
An introduction to search —Learn why search functionality is an important component of federal websites, and discover how to add a search function to your website.
An introduction to digital governance —Learn why governance is essential to digital experience.
Digital.gov Communities of Practice
Collaborate and share resources with other communities across government who are focused on building better digital experience in government.
Communicators
2,501 Members
Improve written and verbal communication to make government more effective.
Contact Center
410 Members
Explore methods of service delivery that improve customer experience in government contact centers.
Multilingual
765 Members
Expand and improve digital content in languages other than English.
Plain Language
2,550 Members
Promote the use of plain language to provide better service to the public.
Social Media
1,596 Members
Improve social media outreach and performance.
User Experience
2,363 Members
Create better user-centered products for the public.
Web Analytics
1,146 Members
Make better decisions using web analytics and other optimization strategies.
Web Managers
2,225 Members
Create a better online experience for the public alongside government web content managers.
News and Events
Innovative work, news, and ideas from people and teams in government
Making targeted improvements to NPS.gov: A case study from the National Park Service
NPS enhances user experience on NPS.gov by integrating Digital Analytics Program web analytics data and customer feedback from GSA Touchpoints.
Understand how search engines work, how people search online, and who is your audience — while recognizing language and cultural differences.
2024
Are social media influencers right for your digital media campaign?
Learn how to work with social media influencers to achieve your goals, while accounting for different budgets.
18F’s year of launches
Over the past year, 18F has helped partner agencies launch innovative software products to improve the public’s experience with the federal government. From helping Get.gov simplify domain requests to working with Notify.gov to develop a new public benefits texting service, the six projects featured here focus on putting their users first. Learn more about how these launches emphasize the importance of user research and strong partnerships in delivering better government services.— via 18F
Building a culture of customer experience across government
The Life Experience teams contain lessons for establishing a culture of customer experience in government, shifting to a focus on organizational practices.
Simplifying manual accessibility testing: How plain language instructions drive compliance
Testing for accessibility ensures that digital services are usable for everyone. Explore how the Office of Natural Resources and Revenue (ONRR) streamlined their manual testing process with plain language instructions to create a more uniform testing methodology across their agency. By balancing detail with usability and continually updating resources, ONRR empowers both their small team and subject matter experts to meet Section 508 compliance.— via Office of Natural Resources Revenue
Uncovering impactful solutions through user research
Get an overview of what user research and user testing are in a federal context. Learn what policies apply and what resources are available.
Delivering a digital-first public experience: One agency’s plan
Learn how the U.S. General Services Administration is tackling the 100+ requirements of OMB memo M-23-22, Delivering a Digital-First Public Experience.
The U.S. Web Design System team will share their exploration of Web Component-based design systems and best practices.
2024
